canceling a scheduled email

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Coni
Rookie
0 Votes

How do you cancel an email ready to go out

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William_A
Administrator
0 Votes

Hello @Coni ,

 

The option to unschedule a scheduled email will display on the Campaigns page, as well as it More menu, after the email is in scheduled status. If the email is in Draft, Active (in the middle of sending), or Sent statuses, it can't be unscheduled.


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William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @Coni ,

 

The option to unschedule a scheduled email will display on the Campaigns page, as well as it More menu, after the email is in scheduled status. If the email is in Draft, Active (in the middle of sending), or Sent statuses, it can't be unscheduled.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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