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contacts with way overdue "awaiting confirmation".

SOLVED
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PZ-Pgh
Rookie

Most likely they never saw the confirmation email and forgot about it.

It would be nice to get a report who is not receiving our emails.

That might already be in the program but I would like to know.

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @PZ-Pgh ,

 

If a contact is stuck in awaiting confirmation, then you'd need to treat them essentially like an unsubscribed contact - which is how we treat them for billing purposes as well. 

 

The easiest method for a contact to subscribe to you,  and try forcing through another confirmation email, would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the confirmation status. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to contact permissions, we have to make sure one of these three processes is followed.

 

See also:

Contacts in Awaiting Confirmation status


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator

Hello @PZ-Pgh ,

 

If a contact is stuck in awaiting confirmation, then you'd need to treat them essentially like an unsubscribed contact - which is how we treat them for billing purposes as well. 

 

The easiest method for a contact to subscribe to you,  and try forcing through another confirmation email, would be for them to go through one of your sign up forms.

 

If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the confirmation status. You’ll need to get an email directly from the contact explicitly stating they want to be subscribed. Then you’ll need to call into the Review team, and follow their processes from there.

 

Since there are a number of legal and Compliance-related elements to contact permissions, we have to make sure one of these three processes is followed.

 

See also:

Contacts in Awaiting Confirmation status


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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