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description of bounces

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AmyD5564
Brand Influencer
‎08-18-2020 11:09 AM
0 Votes
‎08-18-2020 11:09 AM

I used to be able to see the reason/description of bounces. Now I can't.  did something change?  Is there a way to see why an email bounced?  If it is just a vacation /out of office auto reply, I'll keep them on the list.  If it is for any other reason, I need to delete them from the list.  Thank you in advance.

1 ACCEPTED SOLUTION
Frankie_P
Employee
Employee
‎08-18-2020 06:00 PM
0 Votes
‎08-18-2020 06:00 PM

Hi @AmyD5564 

 

The good news is we do still offer users the ability to see why a contact has bounce. Where in your account are you looking for this email reporting? If your email included an A/B subject line test then this reporting can be found in a different way than normal following these steps.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Frankie_P
Employee
Employee
‎08-18-2020 06:00 PM
0 Votes
‎08-18-2020 06:00 PM

Hi @AmyD5564 

 

The good news is we do still offer users the ability to see why a contact has bounce. Where in your account are you looking for this email reporting? If your email included an A/B subject line test then this reporting can be found in a different way than normal following these steps.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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