Community Home
Get Help
Events & Webinars
Ideas
Groups
Resources
MyRewards
Announcing Campaign Builder!
Learn More

description of bounces

SOLVED
Go to solution
AmyD5564
Brand Influencer
‎08-18-2020 11:09 AM
0 Votes
‎08-18-2020 11:09 AM

I used to be able to see the reason/description of bounces. Now I can't.  did something change?  Is there a way to see why an email bounced?  If it is just a vacation /out of office auto reply, I'll keep them on the list.  If it is for any other reason, I need to delete them from the list.  Thank you in advance.

1 ACCEPTED SOLUTION
Frankie_P
Moderator
Moderator
‎08-18-2020 06:00 PM
0 Votes
‎08-18-2020 06:00 PM

Hi @AmyD5564 

 

The good news is we do still offer users the ability to see why a contact has bounce. Where in your account are you looking for this email reporting? If your email included an A/B subject line test then this reporting can be found in a different way than normal following these steps.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Frankie_P
Moderator
Moderator
‎08-18-2020 06:00 PM
0 Votes
‎08-18-2020 06:00 PM

Hi @AmyD5564 

 

The good news is we do still offer users the ability to see why a contact has bounce. Where in your account are you looking for this email reporting? If your email included an A/B subject line test then this reporting can be found in a different way than normal following these steps.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (77%)

Vote
Hide Results

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST
Register now

Support Tips

  • Avatar

    Support Tips

    Social Media

    "There's a multitude of ways to engage your audience through us using your social platforms - via ads, social post metrics, email links, and more! " - Will

    See Article
  • Avatar

    Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
  • Avatar

    Support Tips

    Welcome Your Audience

    "Greet new contacts with one or more automated Welcome Emails depending on their interests or your business goals." - Nick

    See Article