emai addresses

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jimb7219
Rookie
0 Votes

Hi can you restore any emails that I deleted? thanks

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William_A
Administrator
0 Votes

Hello @jimb7219 ,

 

You may be able to grab them by exporting an email send report that they would've received, then uploading just the email addresses back into your account. That way all their previous contact fields prior to deletion are maintained. Otherwise your next best bet, if it's been within 24hrs, to call our general support. They'll be able to confirm security permissions live with you, and then submit what kind of contact rewind you're needing to our higher level technical team. Please keep in mind that we can't make any guarantees about the effectiveness of the rewind.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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William_A
Administrator
0 Votes

Hello @jimb7219 ,

 

You may be able to grab them by exporting an email send report that they would've received, then uploading just the email addresses back into your account. That way all their previous contact fields prior to deletion are maintained. Otherwise your next best bet, if it's been within 24hrs, to call our general support. They'll be able to confirm security permissions live with you, and then submit what kind of contact rewind you're needing to our higher level technical team. Please keep in mind that we can't make any guarantees about the effectiveness of the rewind.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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