email not sent and now draft isn't there???

KarenD72813 · ‎09-17-2023

I had an email that I created a few days ago. It was supposed to go out this AM (along with a social media post). The email was never sent and now it's not even showing in my drafts. The social media post is showing but never posted. Whats going on? Ive been a CC user for years - usually smooth with an occassional glitch ... now having nothing but problems with CC for weeks at a key time that I'm starting my fall programs!

William_A · ‎09-17-2023

Hello @KarenD72813 ,

I'd advise calling our general support during their open hours so they can troubleshoot live, and work with the Tier 2 team to look into the email, at least based on the URL of the social post you scheduled.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

Casual Conversations: What's your go-to playlist?

Ready, Set, Send Reflections

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.