Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

footer address in email campaigns

SOLVED
Go to solution
AnnL091
Not applicable
0 Votes

for some reason my address at the bottom of the campaigns is coming up as British Columbia instead of Ontario. I have looked at the Organization address and it is correct.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @AnnL091 ,

 

I noticed the issue as well, how it only seemed to reflect in the Preview, but not in the editor or in your account settings. I made a copy of your email (will shows as "CSCTEST_") and manually rewrote the footer to have the same info that it should have. After making that change, the correct ON was showing in previews and test sends.

 

When you're able, please check to see if you're seeing this reflected on your end for the CSCTEST_ version of your English email. If so, I'd recommend doing the same thing for your French email - click the footer, delete the state info, change countries from and back to Canada, then re-enter state info as ON. That should force through update and make it so that mistaken British Columbia text isn't showing or being sent out for the email. Copying the email going forward should retain that info.

 

If this email is several generations of copies of copies, then it's possible there's been a buildup of glitched background coding that might've resulted in this. It may be worth looking into making a master template that you can directly copy from each time, so erroneous copy-copy-copy coding doesn't get built up.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @AnnL091 ,

 

I noticed the issue as well, how it only seemed to reflect in the Preview, but not in the editor or in your account settings. I made a copy of your email (will shows as "CSCTEST_") and manually rewrote the footer to have the same info that it should have. After making that change, the correct ON was showing in previews and test sends.

 

When you're able, please check to see if you're seeing this reflected on your end for the CSCTEST_ version of your English email. If so, I'd recommend doing the same thing for your French email - click the footer, delete the state info, change countries from and back to Canada, then re-enter state info as ON. That should force through update and make it so that mistaken British Columbia text isn't showing or being sent out for the email. Copying the email going forward should retain that info.

 

If this email is several generations of copies of copies, then it's possible there's been a buildup of glitched background coding that might've resulted in this. It may be worth looking into making a master template that you can directly copy from each time, so erroneous copy-copy-copy coding doesn't get built up.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST