forwarded emails showing as bounced

[MaggieA91]

We recently started going through our bounced email list to remove non-working email addresses.  When calling at least one person to find out if he had a new email address, we found out that he is using an "alias" address that forwards our emails to his primary email address.  But it shows up as "bounced" to us.

Is there a way to distinguish forwarded emails?  Why would a forwarded email show up as bounced inside Constant Contact?

thanks,

Rob Tuttle

[Zoe_H · Accepted solution]

Hello @MaggieA91,

Thank you for reaching out to the Community! In our system, we can't see information on forwarded emails because email addresses that receive your forwarded newsletter have not opted into your list yet. Forwarding can cause issues like this where an email address will become unsubscribed or bounce back if the email address that receives the forward does not exist. I recommend giving our Delivery Team a call about this for more information! Thanks. 

[MaggieA91]

Thank you, that makes sense.  Since Constant Contact requires opt-in, forwarding to an email address that has not opted-in would show as a non-existent email.