Community Home
Get Help
Events & Webinars
Ideas
Groups
Learn
Resources
MyRewards
Summarize Your Email with AI When Posting to Social Media
Learn How

it wont let me activate my welcome email

DesignerBlvd
Rookie
‎05-24-2023 04:31 PM
0 Votes
‎05-24-2023 04:31 PM

please help!

Labels:
5 REPLIES 5
William_A
Administrator
Administrator
‎05-25-2023 11:55 AM
0 Votes
‎05-25-2023 11:55 AM

Hello @DesignerBlvd ,

 

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
‎05-26-2023 05:50 PM
In response to William_A
0 Votes
‎05-26-2023 05:50 PM

it is saying:

 

You need to provide additional information. Please correct the errors below and try again.

 

but I have no idea what additional info it needs

William_A
Administrator
Administrator
‎05-26-2023 06:03 PM
In response to DesignerBlvd
0 Votes
‎05-26-2023 06:03 PM
Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
‎05-26-2023 06:06 PM
In response to William_A
0 Votes
‎05-26-2023 06:06 PM

we dont have a header or footer and our footer that is on every email is finished

William_A
Administrator
Administrator
‎05-26-2023 06:23 PM
In response to DesignerBlvd
‎05-26-2023 06:23 PM

Then I'd advise calling our general support so they can continue troubleshooting with you live.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
SEP 19
Achieve Your Goals with Multi-Channel Marketing Campaigns
2PM - 3PM EST
Register now
OCT 02
Constant Contact Community Walkthrough and Demo
2PM - 2:30PM EST
Register now

Support Tips

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Article

    Community Roundup: August 2024

    Check out all the great articles, discussions, and events for the month of August!

    See Article