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it wont let me activate my welcome email

DesignerBlvd
Rookie
‎05-24-2023 04:31 PM
0 Votes
‎05-24-2023 04:31 PM

please help!

Labels:
5 REPLIES 5
William_A
Administrator
Administrator
‎05-25-2023 11:55 AM
0 Votes
‎05-25-2023 11:55 AM

Hello @DesignerBlvd ,

 

Do you have any other welcome automations active at the moment? What is the exact error message you receive when you try to activate the welcome email?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
‎05-26-2023 05:50 PM
In response to William_A
0 Votes
‎05-26-2023 05:50 PM

it is saying:

 

You need to provide additional information. Please correct the errors below and try again.

 

but I have no idea what additional info it needs

William_A
Administrator
Administrator
‎05-26-2023 06:03 PM
In response to DesignerBlvd
0 Votes
‎05-26-2023 06:03 PM
Have you checked the header and footer sections of your email, to see if they need updating or need their info re-entered?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
DesignerBlvd
Rookie
‎05-26-2023 06:06 PM
In response to William_A
0 Votes
‎05-26-2023 06:06 PM

we dont have a header or footer and our footer that is on every email is finished

William_A
Administrator
Administrator
‎05-26-2023 06:23 PM
In response to DesignerBlvd
‎05-26-2023 06:23 PM

Then I'd advise calling our general support so they can continue troubleshooting with you live.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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