missing info

[AnneS143]

HI there, the past couple social posts i've done, i haven't received and impressions/engagement feedback. Wondering what i'm doing wrong....the error code both months indicate "we could not load this data." But the posts actually went thru....so not sure what's happening. thank you!

[William_A · Accepted solution]

Hello @AnneS143 ,

There is currently an error with your social pages' connections your Constant Contact account, as indicated by this banner on the social pages tab:

When I check the pages erroring:

I'd advise clicking the Repair Connection button to repair the API connection between the two systems for your pages. Otherwise, the full process would be:

1. Disconnect the erroring social pages.
2. Remove our permissions from your settings for those social pages.
3. Reconnect the social pages to your Constant Contact account.