Got a 'How do I' question? Join 'Ask a Trainer' Monday to Friday, 11am to 4pm ET for instant help and pro tips!

new email requirements: how will I get replies from my emails?

SOLVED
Go to solution
MarteH
Rookie
0 Votes

This is a non-profit gardening group. We send emails to members and they can click "reply" to respond. These replies come to our website email address. How will I get replies when you change our "from" emails?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @MarteH ,

 

You should have your reply-to address be your normal address. If you have this setup this way, direct replies should go to that address. The only replies that would be going to the rewritten address would be things like mailbox full or vacation auto-replies. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator

Hello @MarteH ,

 

You should have your reply-to address be your normal address. If you have this setup this way, direct replies should go to that address. The only replies that would be going to the rewritten address would be things like mailbox full or vacation auto-replies. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MarteH
Rookie
0 Votes

Thank you!

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Reflections

    The Ready, Set, Send Challenge has finished! Let's reflect on the wins and accomplishments over the last six weeks.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST