Join us today to capture potential customers and manage your contacts @ 2 PM ET

new email requirements: how will I get replies from my emails?

SOLVED
Go to solution
MarteH
Rookie
0 Votes

This is a non-profit gardening group. We send emails to members and they can click "reply" to respond. These replies come to our website email address. How will I get replies when you change our "from" emails?

1 ACCEPTED SOLUTION
William_A
Administrator

Hello @MarteH ,

 

You should have your reply-to address be your normal address. If you have this setup this way, direct replies should go to that address. The only replies that would be going to the rewritten address would be things like mailbox full or vacation auto-replies. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

2 REPLIES 2
William_A
Administrator

Hello @MarteH ,

 

You should have your reply-to address be your normal address. If you have this setup this way, direct replies should go to that address. The only replies that would be going to the rewritten address would be things like mailbox full or vacation auto-replies. 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
MarteH
Rookie
0 Votes

Thank you!

  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST