pdf file linked in message is downloaded on android phone instead of opening to be viewed

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BurtonL89
Rookie
0 Votes

I uploaded a pdf file to the library and put a link to it in my Constant Contact message. When one of my contacts received the message, the pdf file will open from the message on his computer but not on his Android phone. He receives the message ok, but when he clicks on the link Instead of viewing the file, it is downloaded on the phone. He then has to search for the pdf file on the phone and click on it to open it. The contact uses Chrome on both his computer and his phone. This problem may also affect other contacts who use Android phones to view their messages. Can anyone help?

1 ACCEPTED SOLUTION
Zoe_H
Employee
0 Votes

Hello @BurtonL89,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience this has caused. This is functioning as designed for mobile devices and unfortunately we can not control how a document is opened on your customers mobile device. I recommend having your customer check their settings on the device. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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1 REPLY 1
Zoe_H
Employee
0 Votes

Hello @BurtonL89,

 

Thank you for reaching out to the Community! I do apologize for any inconvenience this has caused. This is functioning as designed for mobile devices and unfortunately we can not control how a document is opened on your customers mobile device. I recommend having your customer check their settings on the device. Thanks! 


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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