prospects on hold

MauraS64 · ‎10-20-2024

Hi there, when you have a prospect on temporary hold, can you tell if they open up old Emails or is that put on hold as well?

William_A · ‎10-21-2024

Hello @MauraS64 ,

If they trigger the coding for open and click tracking, then they'll still provide reporting/engagement info. Keep in mind that if it's been a significant amount of time since the email was originally sent, there may be delays in the reporting updates.

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William A
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