prospects on hold

[MauraS64]

Hi there, when you have a prospect on temporary hold, can you tell if they open up old Emails or is that put on hold as well?

[William_A · Accepted solution]

Hello @MauraS64 ,

If they trigger the coding for open and click tracking, then they'll still provide reporting/engagement info. Keep in mind that if it's been a significant amount of time since the email was originally sent, there may be delays in the reporting updates.