refunding registrants when an event has been cancelled

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LakeoftheOzarksW
Rookie
0 Votes

I cancelled the event. I see five registrations: 4 paid with credit cards and 1 paid with Paypal. How do I refund them all?

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William_A
Administrator
0 Votes

Hello @LakeoftheOzarksW ,

 

You need to go through your accounts with the applicable payment platforms and refund through there. If you need further assistance regarding this, I'd recommend reaching out to the respective platforms' support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @LakeoftheOzarksW ,

 

You need to go through your accounts with the applicable payment platforms and refund through there. If you need further assistance regarding this, I'd recommend reaching out to the respective platforms' support.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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