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would like open/click-through information metrics for the account in eTap

SJPLF
Rookie
‎06-21-2022 03:41 PM
0 Votes
‎06-21-2022 03:41 PM

Hi there, 

We have CC integration with our eTapestry database. We would like to see the open/click-through information metrics for an email integrated with that donor/account in eTap. Is it possible? Please assist. 

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Top Answer
William_A
William_A
Administrator

‎Jun 21, 2022 12:49:21 PM

Hello @SJPLF ,

 

Any integrations developed to connect an account with us and eTap would be 3rd party-developed, so we wouldn't have any insight, control, or ability to troubleshoot for it. I'd advise reaching out to the developers of the integration for assistance. 

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1 REPLY 1
William_A
Administrator
Administrator
‎06-21-2022 03:49 PM
0 Votes
‎06-21-2022 03:49 PM

Hello @SJPLF ,

 

Any integrations developed to connect an account with us and eTap would be 3rd party-developed, so we wouldn't have any insight, control, or ability to troubleshoot for it. I'd advise reaching out to the developers of the integration for assistance. 


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William A
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