About Frankie_P

Frankie_P · ‎09-14-2020

Hi @BernadeF we're always open to ways we can better our user's experience! However at this time we do not have an ETA of when it will be updated. There are many factors that are used to decide what is added to or updated in our product which can cause us to sometimes not have a timeline for when a feature will be updated. What changes would you like to see on our event landing pages?

Frankie_P · ‎09-14-2020

Hi @BernadeF what information are you looking to collect through your shoppable landing page?

Frankie_P · ‎09-14-2020

Hi @willieh21 what about the support numbers listed here does not fit your needs to contact our support teams?

Frankie_P · ‎09-14-2020

Hi @CatherineB9732 are you adding contacts to your account through our mobile app or using your mobile browser? If you are using your mobile browser, what browser is it? We also do recommend downloading our mobile app app if you are working on a mobile device as it is a better experience, especially with adding contacts.

Frankie_P · ‎09-14-2020

Hi @CCSM225 what about moving an individual block in our email campaigns is difficult for you? How would you expect to do this instead?

Frankie_P · ‎09-14-2020

Hi @JAC what browser are you working in? Have you tried working in a different browser or a private/incognito window? Are you having the same experience with your text there?

Frankie_P · ‎09-10-2020

Hi @CatherineB9732 what do you find difficult about adding contacts through our mobile app?

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from the original user on this thread so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from the original user of this thread so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

Frankie_P · ‎09-09-2020

Hi @user451681 thank you for sharing this feedback with us! This is definitely not the experience we want our users to have. With that said, it does appear your account is currently placed under an Account Review. This review is the cause for you being unable to send emails. Due to account security we are unable to assist with these reviews here in the Community. Instead we ask that you please call into our Account Review Department directly for further assistance.

Frankie_P · ‎09-09-2020

Hi @MeganZ57 thanks for responding with these details! I have opened up your idea so other users can weigh in as well.

Frankie_P · ‎09-08-2020

Hi @MeganZ57 how does the engagement column under your individual contacts not fit your need? Are you looking specifically for an open icon or assigned color in this column to indicate which email is opened instead of the words be written out like they are now under the individual contact?

Frankie_P · ‎09-08-2020

Hi @cityofmiramar having the ability to sort files and images by date or size, in accounts with over 1,000 files is a feature request we are collecting feedback on. Have you tried using the advanced search in your Library to look for a specific date range?

Frankie_P · ‎09-08-2020

Hi @JAC emails auto-save every 5 actions or 3-5 minutes with no action. At this time there is not a way to turn off or edit the timing for this auto-save function. They are both however feature requests we are collecting feedback on. As for the background color, what steps are you taking before this change appears? Are you seeing it happen in more than one email campaign? Or through more than one browser/a private or incognito window?

Frankie_P · ‎09-08-2020

Hi @CatherineB9732 what steps do you find to be difficult to add contacts on your mobile device? How would you expect to do this instead? What type of Android/operating system are you using?

Frankie_P · ‎09-08-2020

Hi @JustinM82074 thank you for sharing your feedback on this integration. We have opened your idea up so other users can weigh in as well.

Frankie_P · ‎09-08-2020

Hi @IreneS196 that is correct. Our social tool will share posts on your Instagram page, not your Instagram story. This tool also does not share videos regardless of the social platform. We have however tracked these feature requests in your account in the meantime.

Frankie_P · ‎09-08-2020

Hi @AllisonSellsNaples at this time this is not an available feature when viewing your contacts through your campaign reporting. It is however a feature request we are collecting feedback on. I have merged your post into a previous thread we have on this topic as well.

Re: Event - Status changed to: Open Questions

Re: Shoppable Landing Page - Status changed to: Op...

Re: no phone number - Status changed to: Open Ques...

Re: Contact Page on Mobile Devices

Re: new template - Status changed to: Open Questio...

Re: Change the autosave

Re: Contact Page on Mobile Devices

Re: new look of user interface - Status changed to...

Re: Exclamation points - Status changed to: Closed...

Re: More notice needed before campaign is stopped....

Re: Communicating a list review - Status changed t...

Re: Building Contact Lists / Auto Log-Off - Status...

Re: Blank feedback box overlays page print - Statu...

Re: New contact form isn't user friendly - Status ...

Re: Contacts - Status changed to: Closed - No Acti...

Re: Feedback tile - Status changed to: Closed - No...

Re: Calendar - Status changed to: Closed - No Acti...

Re: Drop & Drag - Status changed to: Closed - No A...

Re: Show social posts on Marketing Calendar - Stat...

Re: No home page option!? - Status changed to: Clo...

Re: Pay my bill PayPal bank - Status changed to: C...

Re: unhappy with service - Status changed to: Clos...

Re: Contact Engagement - Status changed to: Voting...

Re: Contact Engagement - Status changed to: Open Q...

Re: filter options in library

Re: Kill or change the autosave - Status changed t...

Re: Contact Page on Mobile Devices - Status change...

Re: Opencart Integration - Status changed to: Voti...

Re: Social Monitoring Add Multi-Image Posts and Vi...

Re: Notes View