About Candace_M

Candace_M · ‎04-11-2019

Candace_M · ‎04-11-2019

Hello @KarlF, Thank you for the feedback? Did you have an interaction with support where you felt that you didn't understand the Tech Speak?

Candace_M · ‎04-11-2019

Candace_M · ‎04-11-2019

Hello @user25361, I want to make sure I understand where you are having difficulties with and was wondering if you would be able to share more with us. What are you looking to earn?

Candace_M · ‎04-11-2019

Hello @PaulineL0, What does the error message read that you are getting? What steps are you taking when this happens to you?

Candace_M · ‎04-11-2019

Candace_M · ‎04-11-2019

Hello @LynneW7, Thanks for letting us know what social media icon you would like to see added next. Is it only the Google My Business icon you would also like to see in the future?

Candace_M · ‎04-11-2019

Hi @GlennR916, I'm sorry to hear that you have made the decision to leave Constant Contact. Was the reason for this due to the lack of access to the HTML?

Candace_M · ‎04-11-2019

Hello @RodneyP806, I'm interested in hearing more about your personal need to be able to edit HTML? What types of edits are you looking to do that you can not do in the editor currently?

Candace_M · ‎04-11-2019

Hello @LittoralSociety Thanks for the feedback about this as it can help us make changes to our processes in the future. I'm very sorry that you felt like there wasn't enough communication on this feature in the past. Would something like a notification on the post be helpful to you?

Candace_M · ‎04-11-2019

Hey @LindaS087, I actually just checked your account and you do already have our search feature! If you go to campaigns in your account it should be located in the upper right hand side. Where were you looking for this feature?

Candace_M · ‎04-10-2019

Hello @RichardP5, Thank you for reaching out with your feedback! I'm sorry that you find it harder to send your campaign to the people who have not yet opened the original email. Are you aware of the fact that you can schedule this when sending out the original email now. Check out the article on how here! Do you usually decide on if you want to send the same email again later afterward? Would the option to quick send while viewing your reporting suit your need better?

Candace_M · ‎04-10-2019

Hello @LyndaE6, Thanks for telling us about the specific types of templates you want more of! If there are any others feel free to join us back on the community to let us know!

Candace_M · ‎04-10-2019

Hello @PatriciaBeckerYogaandNutritionCoach! Thank you for reaching out to us with your feedback> I want to make sure I understand your request however. Are you referring to the order that your email lists display in while on the email scheduling page?

Candace_M · ‎04-10-2019

Hello @WilliamM0773! When you say location are you referring to the ability to search a specific folder for a campaign? As for date and subject you should have a filter by date option on your campaigns page and we are slowly rolling out the ability to search to all accounts.

Candace_M · ‎04-04-2019

Hi @JeffW467, Sorry about the notifications! If you want to remove yourself from them you should be able to unsubscribe yourself from the thread.

Candace_M · ‎04-04-2019

Hello @anna.f, Yes! This feature is slowly but surely rolling out to all of our customers. I don't know exactly when your account will receive it but it is definitely coming.

Candace_M · ‎04-04-2019

Hello @DodieM7, I'm sorry to hear this and want to learn more about what made it hard to get started. What area did you find to be most difficult and what made it confusing? Did you check out any of our help resources? Were they helpful to you? Any additional information would be greatly helpful in making the experience better in the future!

Candace_M · ‎04-04-2019

Awe, thank you so much for taking the time to submit your feedback @RonnieH3! I'm very happy to hear that you like the new line spacing option we have in our editor. We appreciate the feedback and like you mentioned, we are always trying to improve the product for our customers. At any time feel free to submit your feedback to us and let us know what other features you want to see in Constant Contact!

Candace_M · ‎04-03-2019

@JillBurns, Thank you for answering my questions about this! I want to open this idea up to voting so other users can vote and share why they would want this feature as well. Feel free to come back to the community at any time to share more about this idea or to vote on other ideas as well!

Candace_M · ‎03-29-2019

Hello @JillBurns, Thanks for reaching out with this idea! I'm interested in learning more about your request. How are you looking to add multiple images into the same block? Were you trying to have images side by side or perhaps wrapping around each paragraph?. Is there a reason that you wouldn't want to split up your content into separate text blocks?

Candace_M · ‎03-29-2019

Hello @OBCmary, It sounds like you are looking for a way to include a link to the webpage version of your email in your campaign. We actually do have this feature currently! Check out the article here. Were you not aware of the addition of this feature or does this feature not exactly meet your need? If so how could we improve the feature?

Candace_M · ‎03-29-2019

Hello @jkotradyhatin , Thank you for reaching out. I'm sorry to hear that the new editor is more difficult to manage. I would love to learn more about your specific challenges. What exactly about the new editor do you find to be most difficult?

Candace_M · ‎03-29-2019

Awe, thank you for taking the time to reach out with your feedback @FunShineExpress!, I'm very happy to hear that you are enjoying our new vertical dividers, and our email platform altogether. We are always making updates like this based on what new features our customers are asking for. Feel free to come back to our community at any time to share your own ideas, or vote on others that you would like as well. Hope you are able to take your templates to a whole new level with some of our recent changes!

Candace_M · ‎03-29-2019

Hello @GlennR1, Thank you for taking the time to submit this to us. I want to hear more about what kinds of changes were you making to the HTML of your previous campaigns. Were they things that you no longer have control over in the new editor? If so would creating a feature to accomplish the task meet your need or do you absolutely need access to the actual HTML?

Candace_M · ‎03-29-2019

Response from IslandRec: "Yes. We have a lot of different sports and programs. Under "Youth Sports," I tag past participants with what sport they participated in so I can send sport-specific emails out. I know I could export tag and make a new list, but it's a lot of extra steps and it's been affecting how many emails I send out."

Candace_M · ‎03-28-2019

Hello @IslandRec, I'm sorry that you do not currently have the ability to send to your tags. At this time accounts with over 10000 contacts do not have this ability. I'm interested in learning more about what you need/ used your tags for. Are you unable to accomplish the same tasks you were using tags for with your contact lists?

Candace_M · ‎03-28-2019

Hello @OutreachC8< Thanks for submitting this idea to us! I will be opening this up to voting so customers like yourself can comment and vote on this idea as well. Would you need a way to distinguish between the the two different birthdays, or do you only need the ability to include two different dates?

Candace_M · ‎03-28-2019

Hello @LeeB3, Thanks for reaching out to us about this. I'm interested in hearing more about what is happening. When you say it "it periodically shuts down", are you getting the messaging that reads are you still there? When you say it "shuts down" are you getting logged out of your account or are you just brought back to a different page in the account? When you say text disappears is your text changing to a white color, or is it actually deleted?

Candace_M · ‎03-25-2019

Re: New account - Status changed to: Open Question...

Re: General Comment - Status changed to: Open Ques...

Re: New fonts don't even work! - Status changed to...

Re: How to earn something - Status changed to: Ope...

Re: Improper log out message - Status changed to: ...

Re: economy - Status changed to: Open Questions

Re: Social Media Icons

Re: Need to edit HTML

Re: Need to edit HTML

Re: Add Search Option to Campaigns

Re: Add Search Option to Campaigns

Re: Would like to schedule Resend to Non-Openers a...

Re: Need more templates!

Re: list segmentation order via date or alpha whe...

Re: Add Search Option to Campaigns

Re: Add Search Option to Campaigns

Re: Add Search Option to Campaigns

Re: Get Started - Status changed to: Open Question...

Re: general - Status changed to: Open Questions

Re: Pictures in Text Boxes

Re: Pictures in Text Boxes - Status changed to: Op...

Re: View as a Web-link - Status changed to: Open Q...

Re: Editor - Status changed to: Open Questions

Re: Vertical Dividers - Status changed to: Open Qu...

Re: Need to edit HTML

Re: Allow a "not to" function when selecting lists

Re: Allow a "not to" function when selecting lists

Re: Birthdays - Status changed to: Voting Open

Re: Working with Constant Contact and Program - St...

Re: Creating a branded email - Status changed to: ...