About Zoe_H

Zoe_H · ‎07-10-2022

Hello @AmberB250, Yes, I do recommend creating a brand new one from here if making a copy is not working. Thank you!

Zoe_H · ‎07-10-2022

Hello @AmberB250, I do apologize that you are having the same experience. Make a copy of the landing page and this will allow you to insert another image. Each time you want to insert another image or change the current image, you will need to make another copy of the landing page.

Zoe_H · ‎07-10-2022

Hello @LindaM8055, We definitely appreciate your feedback and have submitted it to the correct department! We do completely understand how this feature would be helpful. Thank you.

Zoe_H · ‎07-10-2022

Hello @AvigailP, Thank you for reaching out to the Community! At this time we don't have the option to share multiple photos with Instagram, we are collecting feedback on this and it may be something we implement in the future. You will be notified if anything changes with this! Thanks.

Zoe_H · ‎07-09-2022

Hello @SCORE_Charlotte_NC, To get assistance on this, it does sound like you will need to give us a call and contact the Partner Support team. Thank you!

Zoe_H · ‎07-09-2022

Hello @KeoshaM2, Thank you for reaching out to the Community! Please take a look at this helpful article here to see what you can do about the Suspended Bounce category with a valid email address. If you do have more questions, please give our Delivery team a call. Thanks!

Zoe_H · ‎07-03-2022

Hello @AZDEC48, Thank you for reaching out to the Community! For information on switching Canva accounts, please reach out to that company and they should be able to assist you further. Thanks!

Zoe_H · ‎07-03-2022

Hello @JeanM984, Thank you for reaching out to the Community! Please take a look at this helpful article here to see how to edit the footer in your email campaigns. Thanks!

Zoe_H · ‎07-03-2022

Hello @CynthiaB3305, Thank you for reaching out to the Community! For instructions on adding vertical dividers, please see this article. Thank you!

Zoe_H · ‎07-02-2022

Hello @rcppubs23, I do apologize that at this time we do not have a fix yet. If we do make a change within the product you will receive an email update! Thanks.

Zoe_H · ‎07-02-2022

Hello @InspiritusYoga, I've tracked the issue to your case, and submitted it to the engineers for further review. If and when they have an update, they'll notify you directly. Due to the recency of the issue, they're still collecting info and troubleshooting, so there's no ETA on a fix at this time. In the meantime, the only workaround would be to copy an existing email from outside of the series into your series for the steps, as those copied templates do show the headers for viewing and editing.

Zoe_H · ‎06-26-2022

Hello @JohnW3253, It does sound like your spreadsheet may have had duplicate email addresses in it, and our system will only upload an email address once. Thanks!

Zoe_H · ‎06-26-2022

Hello @ShawnM893, At this time we don't have that option and I do apologize, but we may in the future. The workaround is that after a contact is signed up, edit the contact and change the Phone Number and Address type it's listed under.

Zoe_H · ‎06-26-2022

Hello @JesusS507, To find out this information, you will want to select the list that your signup form is connected too in order to see who has signed up using that form. You will want to see the Source for how the contacts were added in that list to know they were added through a specific signup form. Thanks!

Zoe_H · ‎06-26-2022

Hello @Dr.DennisG, Thank you for reaching out to the Community! To change the right justification or alignment for text and images, you will want to select this option located here in this helpful article for both after selecting an image or highlighting text in a text block. Thanks!

Zoe_H · ‎06-26-2022

Hello @NVAL, Thank you for reaching out to the Community! If you are needing to receive a report for Event Payments, please select this helpful article here to find where to export one. Thank you!

Zoe_H · ‎06-26-2022

Hello @ShawnM893, Thank you for reaching out to the Community! As we don't have the option to change the default options with custom fields, I will gladly submit your feedback on this because I do completely understand why you would want this. Thank you!

Zoe_H · ‎06-25-2022

Hello @marinopenstudios, Take a look at our helpful article here that will give you all the steps needed to create a Survey Page! Thank you.

Zoe_H · ‎06-25-2022

Hello @HaileyD9, Thank you for reaching out to the Community! That error is correct as 20,000 KB is larger than 5 MB. You may want to use a third party software to reduce the size of your file before you upload it into the account. Thanks!

Zoe_H · ‎06-25-2022

Hello @WolfgangH4, I am happy to hear you were able to schedule your survey. If this does happen again please don't hesitate to reach out to us and please provide screenshots! Thank you.

Zoe_H · ‎06-19-2022

Hello @Camden_Park_News_And_Information, Thank you for reaching out to the Community! You will want to go ahead and download your Google Sheet into an Excel file if uploading it here does not work. Thank you!

Zoe_H · ‎06-19-2022

Hello @JaneM43, You will want to create a Lead Generation Landing Page in order to place the link and share it in a campaign once it is published. Thank you!

Zoe_H · ‎06-19-2022

Hello @ChristineP273, It does sound like you may want to give our Support Team a call in order for them to share a screen with you and complete some troubleshooting steps. Please give them a call here with a screenshot of the screen and a speedtest so we can see your internet connection. Thanks!

Zoe_H · ‎06-18-2022

Hello @ButchK96, You can definitely start over by deleting all of your contacts here and re-uploading the new and updated list again. Thanks!

Zoe_H · ‎06-18-2022

Hello @EricF77, It does appear that your reporting and heat map is loading properly for me. Can you please check your internet connection by sending us the results of a speedtest to troubleshoot this, along with sending us a screenshot of the error message? Thanks!

Zoe_H · ‎06-18-2022

Hello @KenyonL48, Have a wonderful rest of your day!

Zoe_H · ‎06-12-2022

Hello @jays641, I do apologize for any inconvenience this may have caused. You will have to send yourself a password reset on Facebook in order to gain access, and then add admins to your page here. If you have any future questions about this at all, you will have to contact Facebook. Thank you!

Zoe_H · ‎06-12-2022

Hello @user195890, Thank you for reaching out to the Community! Can you please give us some more information about the block and where it is located so we can better assist? Thanks!

Zoe_H · ‎06-11-2022

Hello @KarenH0880, Thank you for reaching out to the Community! Please select this helpful article here to see how to export all of your results to present to others. Thank you!

Zoe_H · ‎06-11-2022

Hello @Realestatebroker, I do apologize for this experience! Can you please reply with the error message that you are receiving? Also, please attempt to search for the email address under contacts to see if it is marked as unsubscribed or currently in your list. Thanks!

Re: Adding an Image to Landing Page

Re: Adding an Image to Landing Page

Re: Sync and manage contact lists with the Constan...

Re: Instagram

Re: Sharing a campaign template

Re: Suspended Bounce

Re: Linking a Canva Account

Re: PHone number in footer is in the wrong place

Re: how put divider between columns

Re: cross device template

Re: How do I customize the subject line for emails...

Re: Uploading Contacts

Re: Some Landing Page fields on form are defaultin...

Re: Sign Up form reporting

Re: How to remove right margin justification

Re: WePay Settlement Report

Re: Some Landing Page fields on form are defaultin...

Re: How Do I Do a Survey

Re: PDF File will not upload

Re: survey question lost

Re: Importing Google Sheet into contacts

Re: How to include a sign up form in campaign

Re: Website Will not Load

Re: Adding Contacts for the second time

Re: Heat Map is not working

Re: Do Email manual Resends Show up on your statis...

Re: FB Admin page changed

Re: Internet Service Providers (ISPs) and blocked ...

Re: Survey Results

Re: Difficulty entering a new contact