About Zoe_H

Zoe_H · ‎01-23-2022

Hello @bookbrowse, Thank you for reaching out to the Community! Please take a look at this helpful article about Safelisting and it will contain the specific text you are looking for. I also highly recommend using Self-authentication to help ensure your emails land in the primary folder for all of your contacts. Thank you!

Zoe_H · ‎01-22-2022

Hello @LayneM7, You will want to send them a personal email outside of Constant Contact including a link to a Lead Generation Landing Page so they can sign up again. Thanks!

Zoe_H · ‎01-22-2022

Hello @SheilaB378, Thank you for reaching out to the Community! Images with a file size larger than 5MB or wider than 1200 pixels won't upload to the Library. Check the size of your file and reduce it using your image editor before trying to upload it again.

Zoe_H · ‎01-22-2022

Hello @KarenA368, Thank you for reaching out to the Community! Your open rate is who opened and scrolled through your newsletter while send rate is just the original number in your list/lists that you sent the newsletter too. Your Did Not Opens is who possibly deleted the email or just simply did not open it when it came to their inbox. To see more detailed information about this, click on this helpful article here. Thanks!

Zoe_H · ‎01-22-2022

Hello @FirstNameL86736, Thank you for reaching out to the Community! If you don't already have their permission to email them yet, you will have to take a look at our List Growth tools and use them outside of Constant Contact to gain that permission. Thanks!

Zoe_H · ‎01-22-2022

Hello @rcppubs23, To find the Contact Email page you will want to select the Signup Form tab and in the section of the Basic Landing Pages you will see Contact Emails.

Zoe_H · ‎01-22-2022

Hello @rcppubs23, I do apologize that you are having this experience. We will need some examples of email addresses that have this incorrect custom field to do some research on this. This will be caused due to uploading a spreadsheet with that column set to upload under that custom field.

LarryL201 · ‎01-20-2022

Thanks for asking. I’m trying to move from to Constant Contact. I’ve actually had to try again and setup a new account. I had the worst time signing on even after password changes. It works now. As to getting the list ready for transfer, that MIGHT happen today.

Zoe_H · ‎01-16-2022

Hello @LaurieT996, A staged email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. The decision to release all of your email communication is up to the Constant Contact Account Review Team. I do recommend reaching out to them with anymore questions. Thank you!

Zoe_H · ‎01-16-2022

Hello @JaniceA890, Thank you for reaching out to the Community! It appears you have reached the amount of email addresses you are able to send to during a trial. You will want to upgrade to a paid account in order to send to more email addresses.

Zoe_H · ‎01-16-2022

Hello @kenk485, Thank you for reaching out to the Community! Yes, you can attach a PDF to a newsletter a few different ways. Please select this helpful article for the steps. Thanks!

Zoe_H · ‎01-16-2022

Hello @PamH711, Thank you for reaching out to the Community! To restore a deleted campaign, please take a look at this helpful article here. Thanks!

Zoe_H · ‎01-16-2022

Hello @SueP078, To delete document you have used in the past, please see this helpful article here. If they are included in you link, you will have to delete them where your link was created. Thank you!

Zoe_H · ‎01-16-2022

Hello @user7180404, Yes, you can if you use a brand new automation to start the 6th email campaign and so on. Then trigger it to start sending after you manually add those existing contacts to a new list that it's connected to so they won't receive the last 5 again.

Zoe_H · ‎01-16-2022

Hello @NatashaJ653, You will want to open a past template that you copied or use a brand new template and drag and drop it into the editor as an image. From there you can expand it so it can be as big and clear to read as possible. Thanks!

Zoe_H · ‎01-15-2022

Hello @FirstNameL44550, Thank you for reaching out to the Community! If you are receiving an error when trying to import your PDF files, you will have to upload a screenshot instead into your library.

Zoe_H · ‎01-15-2022

Hello @Rjtaber, Thank you for reaching out to the Community! I do apologize for this experience, please take a look at this article to know how to manage, prevent and remove all different bounce types in your account. You can also call our Delivery Specialists for more information if needed. Thank you!

Zoe_H · ‎01-15-2022

Hello @WayneD278, Thank you for reaching out to the Community! Gmail moves marketing and bulk emails, such as deals, offers, and other promotional messages, into the Promotions tab. Emails sent through Constant Contact typically end up here because we are an Email Service Provider (ESP). To learn more about getting them in the Primary Tab, click on this helpful article here. Thanks!

Zoe_H · ‎01-15-2022

Hello @JohnB0533, Thank you for reaching out to the Community! I definitely understand why it is important for you to be able to see which page they are giving feedback on. The two ways you can successfully achieve this will be the ways you mentioned, and I do apologize for any inconvenience on this. Making a Custom Field will allow the customer to copy and paste the URL to the page they are giving feedback on in the Landing Page. Or you can create new Landing Page for each specific page.

Zoe_H · ‎01-09-2022

Hello @harveyh82, Thank you for reaching out to the Community! You can change your Constant Contact password by following the steps listed here. Thanks!

Zoe_H · ‎01-08-2022

Hello @SandyG643, Perfect, have a wonderful weekend!

Zoe_H · ‎01-08-2022

Hello @Kprieto, Thank you for reaching out to the Community! If you select Enable Click Segmentation after inserting a link into a button, that will automatically move customers who select that link into your preferred list. Thanks!

Holy_Resurrection_Brookville · ‎01-02-2022

Thank you !

Zoe_H · ‎01-02-2022

Hello @Nancyc677, Thank you for reaching out to the Community! To edit an image, (crop/rotate) please select this helpful article here. Thanks!

Zoe_H · ‎01-02-2022

Hello @JulieJ547, After you add the RSVP block to your email campaign, you can select it and choose the edit button. After that, you can change and delete the answer options to say Red and White instead of Yes, No and maybe. Once you send this email out, you will then be able to see the results and who responded to what. Thanks!

Zoe_H · ‎12-12-2021

Hello @AneetraR4, Thank you for reaching out to the Community! For some god advice on how to design your emails please take a look at this helpful article here and also give us a call to discuss some other options for design assistance that may be available for your account! Thanks.

Zoe_H · ‎12-04-2021

Hello @user375816, Can you please give us some more information about what you are experiencing so we can better assist? Thanks!

William_A · ‎11-30-2021

Have you tried deleting the affected area in your email, then replacing it? If the text is copied from another source, does pasting it into something like Notepad remove and purging the original formatting prior to pasting it in your email alleviate the issue?

William_A · ‎11-24-2021

Hello @AnnieT0 , It sounds like you're running into a caching error, since I'm seeing variations of your most recently uploaded image at different rotations in your Library. Try clearing your browser's cache and exiting your browser. Then re-enter the browser, login to your account, and check your Library to see if it's now displaying the image correctly in some of its variations.

Re: Custom Content by Email Domain

Re: unsubscribed email

Re: Photo size for png file?

Re: questions

Re: Growing a list with external contacts

Re: migrating Update Profile and Confirm Opt-In em...

Re: Tutorial: Insert a Donation Block Into Your Em...

Re: Transfer contacts from .. to /constant contact

Re: Sent first campaign

Re: Sending a Campaign

Re: printing attachments?

Re: Deleted Email Campagin

Re: uplload documents

Re: Overview: Sending an automated email series

Re: Create an email from a PDF

Re: Importing PDF Files

Re: gmail accounts bounced

Re: Improve your email open rates

Re: referring url or a passthrough variable

Re: passwords can i change all my passwords at sam...

Re: Zoom link for an event

Re: Create segment based on audience selection

Re: Email Append Service?

Re: Cropping or rotating a photo in my image file

Re: RSVP

Re: how to utilize this service for email design

Re: how can I find contacts entered past 30 days

Re: Mobile preview of email

Re: ROTATING PICS