We switched from to Constant Contact 2 years back after research in delivery rates and other things. Found Constant Contact to be a good one, so went there for a high price (altho lower than ). Because of the image problem & finding out that CC looks at as a microsoft issue (how long would THAT take to fix lol), we did new research based on lots of reviews, deliverability rates estimates per provider, etc. Looked at new ones plus old ones, & settled on . Prices are lower for large lists & it seems to have lots of the features that some folks like, beyond just emailing contacts.
We will not cancel Constant Contact until we see how it goes after sending out our first email. If we need to go back to Constant Contact though we'll just send out text-only emails for the time being.
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Same issue here, devastating to open rate (and of course the resulting click through rate). Coming out of a pandemic, not acceptable. Very LARGE expensive number of subscribers here, so planning to switch providers if this isnt resolved this week.
The workaround that support offered was hillarious: it allowed images to show up, IF a recipient has customized their outlook settings to go for http hosted images and not https. Not suprisingly, our resend to non openers (after going through the painful process of editing the text links in each of the images in the email, which we didnt budget time for), got a very low open rate & click through rate because an even larger number of folks did not see the images.
Interestingly, we were also not able to edit the icons for social media that appear at the bottom. Those are like widgets outside of our control (although if we'd known, we'd have added our own images).
The issue appears to be that the domain hosting the images is on some blacklists, as per some research. Even norton has the image-hosting-domain of CC flagged.
Its too easy to change domains as the first step toward resolving, and would probably work - takes no troubleshooting. Troubleshooting would be understandably tough.
Would like to know other folks' recommendations for alternatives to Constant Contact. is great, but way to expensive when you have above 100K subs on the list. We switched from to Constant contact for better open rates, and for a reputation of constant contact to have less emails showing in the gmail promotions tab. The latter did not pan out, but its understandably based on email content (theoretically). We did not opt for one other up and coming email service provider that I can't recall the name of, because they can't do DKIM records for improved delivery rates.
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Big huge unexpected problem for an email that just went out to 107K subscribers. Ultra disappointing Constant contact for not fixing this since it has been reported in March. I have outlook 365 as do many customers we rely on for this pre-memorial-day email. The trust center settings in outlook are set to NOT block images. All other emails via competing businesses are showing images just fine. What are the other email list service providers doing that Constant Contact is NOT? This could easily be an outlook 365 bug BUT its not an issue for the competing business email campaigns so I am counting on CC to resolve
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