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CC's last update really changed the process for list management and in my case clearing Bounces. The process use to not be perfect but feels like a dream compared to the current process. You could open up individual contacts in new tabs to look at their history and then determine if they should be removed. Then I could go back to my tab with the whole bounce list and select and remove those users. Now you cant open those tabs and have to open each one, one by one and click the back button and remove them and takes 10x as long to manage a list. If I want to view the list of all bounces vs just the recommended ones I have to select that option every single time. It is pretty ridiculous.
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Although not ideal I thought I would just share what I have done to work around all of CC's frustrating lack of functionality. Thank you to the post warning everyone about Confimed Opt-in Emails via CC as I was potentially going to look into that until I also found out you get one email to that list and they are in or out permanatly , as I had asked if I could send multiple confirmations to a list to try and weed contacts out over time. So basicallyI tried to make my own confirmation email. First I have been exporting my list of opens over the past few months (reminder - CC only keeps the past 3 months - lame) so that I would have a historical list of who has opened my emails according to CC. Next I exported my complete contact list. I opened my compiled "Openers" list and colored them green in excel. I then copied these contacts into my complete list excel file and sorted them. Manually and painfully I went through and deleted all the green cells with their match so that I ended up with a list of "non openers". So now I had two excel files, one of openers, and the other of openers. Next I imported these lists into CC and deleted my default contact list, leaving me with two new lists. So now I created a new contact list called "Confirmed customers" and made this my default list so its also where people who filled out my subscribe form would wind up. (I may be different in that my contacts come more from other web leads and opt-ins then those who directly fill out the "subscribe to newsletter form") Thats pretty much the difficult work (thanks CC!) So now I have created a series of email confirmations myself requesting people to "Re-Join My List". I suggest going through the process yourself just to see what it looks like. But when a current subscriber clicks to join they just have to go in and re-submit their information. HOWEVER because I made a new default list, when they re-submit their information they are putting themselves on my "Confirmed Customers" contact list. Once they do that they end up on both my "Confirmed Customers" list and my "non openers" list, so I go in and remove them from the "non-openers" list, thus keeping both lists clean and separate. Here is one of the emails I sent in case you want to see it: Confirmation Email #2 So hopefully after a series of these emails I will haveany one I thought to be a "non openers" confirm their emails for me without the permanacy of CC's Confirmation Opt-In email and the inability to send multiple confirmation emails. And then when my series of confirmation emails are done I will simply delete my "non-openers" list lessening the funds I have to send monthly to CC. I am not sure if this is the best solution, but it is A solution and am sharing purely because of that. Thank you CC for making it simple to keep my list clean! Also if anything was confusing and needs clarification just let me know.
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What's that ol marketing saying? A happy customer tells 3 people, and unhappy customer tells 10. As long as they continue to receive customers I doubt any changes are forthcoming. As evidence by the moderator answers throughout this thread (or lack of answers to everyon'se core concern but rather attempts to smoke and mirror people) it seems its more valuable to gain customers and then let frustrated customers drop out with truly damaging feedback to spread to other potential customers.Eventually that will come full circle. Especially because of what CC does right compared to competitors adding this piece to the puzzle would really do so much for them. This thread has been going on for over a year now and people continue to add to it. If that doesnt speak volumes I dont know what else will.
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Anytime Sue. I would recommend if you do demo it to just demo the heck out of it and try and break it to get the full experience. I am noticing some clunkiness with Benchmark so far, but that list hygiene feature is so attractive I am trying to see if I can work through the kinks. Hopefully I can. Ill be curious to see what iContact comes up with. The big four (email marketing services) all seem to do 50-75% right, as Ive used 3 of the 4 and one just wishes one of them would get that final piece. iContact could be the first but they were saying maybe mid 2012 the hygiene function would be ready.
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First off I am glad I found this post as I like many of the users have been looking for a better way to do this. Thank you for all the CC Staff replys as well, they've been quite comical in answering all the customer concerns without actually addressing the concern. The one post early one nailed it on the head. If CC has better list hygiene features then people will have smaller list and thus not have to spend as much. Theres a saying in Marketing about how many people a happy customer will tell versus how many people an unhappy customer will tell. I suggest you take a look at Benchmark Email. They are copying you for the most part so perhaps you should copy them on three great points. First they put it right in every customers face that they want CUSTOMER feedback to drive innovation and product upgrades/changes. Second, they listen (my "account manager" is abysmal). Third they have a feature that will automatically delete subscribers that dont open your emails within a set number of campaigns (5, 10, 15 ,etc). Im currently demoing them for a potential switch. We will see what happens. Oh and iContact your third competitor is coming down the pipeline with an equally powerful list hygiene tool. Your welcome for the competitive intelligence.
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