It sounds like you're talking about the insert image flow inside of our product? If so, there are many reasons that you may be having a problem with it. This forum is about the API, not the product, so I'd recommend either posting your question in the Product Forums section of the forums or calling our support staff directly at (866) 289-2101. If you're talking about an insert image flow in a plugin or integration, let me know which integration and we'll try to follow up with the developer and see what's going on.
... View more