Hi @ShellyH235 we apologize this is the experience you've had with the billing on your account. While we're unable to publicly go into an account's billing details, we can share further information on some of our basic billing policies. For instance accounts are billed five days prior to the monthly service period start date to help ensure that the payment will have processed by the time your bill date comes around. Not only this, but users qualify for a refund of a charge on their account when in our 30 day money back guarantee period. With that said, we have tracked your feedback on these billing policies with the appropriate teams in the meantime.
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