Billing on account experience

[ShellyH235]

Hello,

Unsatisfied customer. Your platform was not a good fit for me but I gave it a try.  The training session that was provided was very rushed and not helpful but I went forward and attempted to figure it out on my own, did not work.  My new billing period starts on 5/9/21 and I called today to cancel prior to the start of it.  I was told I would not be refunded the $45 that was charged to my credit card even though the cycle has not even started yet!  That really topped it off for me.  I will not recommend this platform to anyone and if asked for feedback will not have positive things to say.

Sincerely,

Shelly Hathaway

[Frankie_P]

Hi @ShellyH235 we apologize this is the experience you've had with the billing on your account. While we're unable to publicly go into an account's billing details, we can share further information on some of our basic billing policies. For instance accounts are billed five days prior to the monthly service period start date to help ensure that the payment will have processed by the time your bill date comes around. Not only this, but users qualify for a refund of a charge on their account when in our 30 day money back guarantee period. With that said, we have tracked your feedback on these billing policies with the appropriate teams in the meantime.