Hello, I am having difficulties dealing with bounces that are identified either as blocked or other. It never used to happen to me until mid-November. Before I might have 1 or 2 but now I am at the stage of having between 10 and 18 bounces at every campaigns. And what is super frustrating is that on one campaign, the affected addressees are not the same then on the following campaign. The names are always different from one campaign to the other. I just have about 100 contacts and they are all people that I know very well and they all confirmed that they did not alter anything that would restrict my marketing emails to go through. So now, what I have to do is copy and paste my campaign on a word document as an attachment and forward it to the very same email addresses that I have in my contacts, and they all received them without issues. This situation creates extra work that I do not need and it is especially apparent when I have to identify which contacts that were blocked/ other, as they are different from one to the other since November. I chatted and spoke and nobody seems to be able to tell me the reason. I do not wish to delete any of my contacts. Would any members of the community have any thoughts. Thanks Alain
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I have some clients who are a couple and I wish to send them a separate birthday wish but they have the same email address as part of my contacts. How can I separate their birthdate while being on the same contact? If I were to create two separate contacts with the same email address, I would run into the same problem. I tried creating a custom field but I am not really sure how to convert it into a separate line item.
Example: they also have two separate birthdays but they have the same email address. If I send a birthday wish to Alain, I also want to send a birthday wish to Marjorie as well, but the same email address prevents me.
Can you help.
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