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About TinaI37
TinaI37
Brand Influencer
since
10-04-2022
01-18-2024
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11-08-2023
12:05 PM
Hello, Does anyone know, where can I see list of the specific endpoints that fall under the rate limits? According to the Rate Limits page in the API Docs: "To prevent abuse, there are also rate limits on the number of requests you can send to certain endpoints in the V3 API." But I cannot find a specification "certain endpoints". Thank you
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06-27-2023
02:25 PM
Hello! Is the any way we can get support trying to understand our problem? We basically have to be on alert to go in and re-auth at any time. This is unworkable because we have to get in touch with the person who has the login to the account every time, which seems to be at least once a week. Again, works for most of the time. What are we missing? This is for long-time customers of Constant Contact with a substantial account. Thank you so much.
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06-19-2023
01:06 PM
Hello, We've been running our code for months. We refresh our token every 6 hours automatically with oauth2/default/v1/token grant_type='refresh_token' Once in an while, something like once a week, we will get a return code of 400 with the error message 'invalid grant: the refresh token is invalid or expired'. Then we have to go in and do the Auth by hand to get things working again. I've set up logging to make sure we are passing in the token that we previously had received. Is it possible for you to look at your logs (I have the time for when it first failed in the last episode), and do you have any suggestions on what I might look for? Thank you
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06-06-2023
02:18 PM
Thank you Courtney. I have sent the information.
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05-31-2023
05:51 PM
I am making the api POST /activities/add_list_memberships with one list id and one or more contact ids to add existing contacts to an existing list. When the code is run hooked up to my own Constant Contact test account, it works and the contacts are added. When I run the code hooked up to my client's Constant Contact account, we get return 500 ("Problem with our internal service" ). We have successfully added contacts to our CC email lists on both accounts. Do you have any insight into this problem? Thank you.
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05-02-2023
02:05 PM
Thank you! heading over there...
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05-02-2023
02:04 PM
Hello, I am working with a long-time Constant Contact customer. They are sending out an email using the api (/emails endpoint with format-type 5, custom code). There are complaints from their recipients who need to read the plain-text version of the email, which is automatically generated by Constant Contact into the Content-Type: text/plain section. The plain text is one massive line with no line breaks. Unreadable and unusable for those who need to use plain text. Because the API only has a place to send HTML section, it seems I cannot control the plain text section, and Constant Contact generates that. Can you please tell me how I would accomplish having a plain text section with at least line breaks? I believe CRLF is recommended. Seems that either there would be an api way to a) specify the plain text section separately or b) set up the html that will cause Constant Contact to generate the plain text section with line breaks. I haven't found any info on how to do either of these things.
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05-02-2023
12:53 PM
Hi William A, I may have been less than clear in my question! We are generating an email weekly from our website using the Constant Contact API. The endpoint is "POST /emails" . We send with format_type 5 (custom code, the only type that is allowed with V3 as far as I can tell). I need to find a way to get CRLFs into the content: plain text section of the email that gets sent from constant contact, so it's not one long stream of unbroken text. Is this a known bug, and if so, is there a status on a fix? Thank you
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05-01-2023
03:12 PM
Thank you. To clarify our situation, we are generating this email and setting up the campaign with your API. When you say "consider using the regular email builder" do you mean send a different email that is text-only?
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05-01-2023
01:44 PM
Hi William A, Thank you for your quick reply! So I am looking for a workaround or whatever that will make the plain-text version have breaks. Is there anything I can put in my html that will tell your email-generating code to put line breaks in the plain text? <P> or <br> does not seem to result in crlf in the plain-text. Here is the most simple illustration of the problem: Steps: Create an email. Use "custom code" template. <h2>Coming Events</h2>
<div>
<div><h2>Event 1: Identifying Ferns</h2></div>
<h4>May 14 2:00 pm - 3:00 pm EST</h4>
<p>paragraph 1. <br> This linefollows a br.</p>
<p>paragraph 2. This is a paragraph that contains information about the fern event.</p>
<p>paragraph 3. More info about the fern event. </p>
</div>
<div>
<div><h2>Event 2: How to Find Crystals</h2></div>
<h4>May 20, 2023 2:00 pm - 3:00 pm EST</h4>
<p>paragraph 1.</p>
<p>paragraph 2. This is a paragraph that describes the crystals event.</p>
<p><br>This line inside p and br. More e info about the crystals event. </p>
</div> When I send the email, here is what constant contact generates for the plain text section: Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 7bit
Coming Events Event 1: Identifying Ferns May 14 2:00 pm - 3:00 pm EST paragraph 1. This linefollows a br. paragraph 2. This is a paragraph that contains information about the fern event. paragraph 3. More info about the fern event. Event 2: How to Find Crystals May 20, 2023 2:00 pm - 3:00 pm EST paragraph 1. paragraph 2. This is a paragraph that describes the crystals event. This line inside p and br. More e info about the crystals event. This might be OK for a short email, but for a newsletter with a long list of events and longer descriptions, it's not usable.
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04-30-2023
03:16 PM
Hello, I am working with a long-time Constant Contact customer. They are sending out an email using a custom code template. There are complaints from their recipents who need to read the plain-text version of the email, which is automatically generated by Constant Contact into the Content-Type: text/plain section. The plain text is one massive line with no line breaks. Unreadable and unusable for those who need to use plain text. Because the Custom Code only allows the HTML section to specify, I must either a) specify the plain text section separately or b) set up the html that will cause Constant Contact to generate the plain text section with line breaks. I haven't found any info on how to do either of these things. Can you please tell me how I would accomplish having a plain text section with at least line breaks? Thank you. PS is there a way, from the Constant Contact account site, to preview what the plain text will look like?
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E-Mail Marketing
10-11-2022
12:23 PM
What we want to do is send out simple news items on our own standard email template using the API. So I thought this would mean having a template on constant contact, and then sending a campaign with a couple of changed custom items, like the news text and the date. So it seems perhaps we could create a campaign and save it as a draft. Each time we want to send a news, we use the "campaign id" and "campaign activity id" for that one campaign, and PUT the list of current recipients and do the send. BUT: I don't see a way to change a piece of the content of the campaign (ie our current news item) that is not per-contact. What am I missing? Thank you.
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