I'm glad to see this answer. But this seems like a bug to me. I just spent a bunch of time trying to figure out why my name shows up instead of Dear Reader or the actual recipient's name. How would anyone know that it's going to work right when the preview is wrong? Please change how this works. thanks
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Hello @JackieO74 ,
The account owner's main contact info will be what the system puts in place of greeting tag info for test sends and previews. If you've inserted the greeting tag properly, this will fill in with the specific contact's info when you do an actual live send.
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