Hello @P4PIndiana ,
Make sure they've reset the MFA preference for the login credentials (username, password) they've set for you. Otherwise, if you have access to the main email address used for the account owner login, then you can also reset the MFA preference from the login page.
If this isn't related to the MFA setup, could you at all elaborate on what you're having issues with in regards to taking over ownership?
If you or they need to review everything we suggest for AO transfers, please see our main article on the topic.
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