About RyanE6

RyanE6 · ‎04-19-2023

Hi there, We're having an issue where the API does not import a significant number of contacts and it's unclear as to why. It seems that the problematic contacts can be added or updated successfully when done individually, but when done in bulk there are either cryptic errors such as "Error: contact_fields.value", or no error and the contact is simply not imported. I can provide logs of a recent import where this happens, but due to the personal data contained within, I cannot share them on this forum. Is there a better means to reach out to support for this kind of issue? What I probably can share here is the Activity ID, which is 3675b3a0-ded7-11ed-9a65-fa163ec497be. { "items_total_count": 837, "items_completed_count": 500, "person_count": 279, "error_count": 259, "correctable_count": 3, "cannot_add_to_list_count": 0 } The end result appears to be 282 contacts being imported. Can someone help us with this? Ryan

RyanE6 · ‎03-15-2023

Thanks for the helpful reply. I'm surprised that segments do not support custom date fields. The problem I think I will have with your suggestion is that the data in Constant Contact will become stale unless we program our application to perform daily tasks to update contact/tagging information. For example, if I were to modify our software to tag contacts who have made a purchase within the past 30 days, I would have to create some kind of task to run each day in order to remove the tag once their last purchase date increases past 30. That would be a major effort for us and I imagine any other developers who wish to add similar functionality to their software as well. I think it would be much simpler and more efficient to update a single contact's custom field with a date at the time of a purchase, and then later segment based on that. At an higher level, I feel like I a missing some details about how to integrate as richly as others seem to be. If we were to want out software to support features like sending offers to users with abandoned carts, where would we start with that? Is that simply by tagging or is there something more appropriate that I am missing? Ryan

RyanE6 · ‎03-10-2023

Hi there, I am working on an integration and would like to auto-create some segments for our users. Some segments will be based on dates within custom fields. For example: - Customers who have made a purchase in the past 30/60/90 days. - Customers who have made a purchase more than 30/60/90 days ago. The first one seems possible using something like this: "name": "Made a purchase in last 90 days", "segment_criteria": [ "version": "1.0.0", "criteria": [ "type": "and", "group": [ [ "source": "contact", "custom_field": "wylie_last_purchase", "op": "contains-any", "const_date_value": "last-n-days", "date_param": "90", ] ] ] ] However I am not sure how to do the second one. Is there an operator that does the opposite of "contains-any" for dates?

Contacts not getting imported, but can be added an...

Re: Create a segment where a custom date field is ...

Create a segment where a custom date field is olde...