About JenniferH15

JenniferH15 · ‎03-05-2021

We have a group of people who regular show as suspended for their bounce reason. I've contacted various recipient organizations and asked them if they can change their incoming email server settings. Even in cases where IT departments claim to have have opened up their email settings, the same people continue to show up as suspended. Does SUSPENDED mean that CC has decided these addresses are no good and therefore doesn't even try to send them -- in which case my efforts have been wasted -- or should I be pursuing the bounces with the various recipient IT departments again. Thanks,

JenniferH15 · ‎01-22-2021

Thanks, William, for that answer, which is very helpful. I'd like to ask a follow-up question: there are people at other organizations that I have regular email contact with on an individual basis, but, when they are the recipient of our newsletter, sent via CC (with the same from domain), the mail gets bounced. Am I right in assuming that this means that the recipient's demarc must be blocking CC's servers per se? Thanks, David United Way

JenniferH15 · ‎01-21-2021

Hi -- When I send email to a campaign thru ConstantContact, how is my actual sender address constructed? Is it mydomain.constantcontact.com? What I want to know is what the destination email server uses to identify the origin of the email. I know that I can (and do) put my desired email from and reply-to addresses in my settings, but I want to know what flows through the internet's email system. Thanks, David UnitedWay

JenniferH15 · ‎10-19-2020

Agree with other upset customers! We use the notes fields for tracking and record-keeping. Very disappointed this feature was taken away. I immediately noticed it was gone but thought maybe i was just missing it somewhere... bring back notes!

About JenniferH15

Deliverability of suspended emails

Re: The format of the actual from-address that the...

From e-mail address usage

Re: What Happened to the "Notes" category?