About JenniferH15

JenniferH15 · ‎11-09-2022

Hi Frankie - Thanks for checking in. I ended up creating a secondary list-join trigger message after a lengthy chat with customer service (and after spending over an hour trying to figure out the issue and reading thru documentation where this issue was never mentioned... like the Welcome Message FAQs). From my chat with customer service, it seemed like I needed to create two messages that serve as Welcome messages - one set-up as a Welcome message for people who self-join and one set-up as a list-trigger message for people manually added. For future customers who encounter this, I'm suggesting that Constant Contact make the info about the limitations of the Welcome message and the workaround much more apparent.

JenniferH15 · ‎11-02-2022

It would be helpful if the Welcome email automation would send to both people who sign-up themselves and to those who are manually added. It would make sense that if someone signs up - whether they sign-up themselves through an inline form or whether we add them manually - that they would receive the same message. Why do I have to create two different automations to send the identical message to people who sign-up for our e-news through different channels? This difference of treatment is NOT clear at all in the automation instructions or FAQ. If you insist that users create two different automations, at least make this clear in the FAQ so that your customers are not wasting time (over an hour) trying different things then chatting with your customer service when it is a known issue.

JenniferH15 · ‎03-05-2021

We have a group of people who regular show as suspended for their bounce reason. I've contacted various recipient organizations and asked them if they can change their incoming email server settings. Even in cases where IT departments claim to have have opened up their email settings, the same people continue to show up as suspended. Does SUSPENDED mean that CC has decided these addresses are no good and therefore doesn't even try to send them -- in which case my efforts have been wasted -- or should I be pursuing the bounces with the various recipient IT departments again. Thanks,

JenniferH15 · ‎01-22-2021

Thanks, William, for that answer, which is very helpful. I'd like to ask a follow-up question: there are people at other organizations that I have regular email contact with on an individual basis, but, when they are the recipient of our newsletter, sent via CC (with the same from domain), the mail gets bounced. Am I right in assuming that this means that the recipient's demarc must be blocking CC's servers per se? Thanks, David United Way

JenniferH15 · ‎01-21-2021

Hi -- When I send email to a campaign thru ConstantContact, how is my actual sender address constructed? Is it mydomain.constantcontact.com? What I want to know is what the destination email server uses to identify the origin of the email. I know that I can (and do) put my desired email from and reply-to addresses in my settings, but I want to know what flows through the internet's email system. Thanks, David UnitedWay

About JenniferH15

Re: Welcome message send to both manual and self a...

Welcome message send to both manual and self adds

Deliverability of suspended emails

Re: The format of the actual from-address that the...

From e-mail address usage