About JenniferH15

JenniferH15 · ‎02-04-2025

Hi William -- Yes, I inadvertently omitted the error msg, but the error you mention in your #1 above is correct: that's the message I get. I get it all the time now on a variety of notes. I.E. I can't think of anything unique about these contacts. Most have been in CC for some time, and the note in each case is to explain why I am setting them to temp hold or possibly unsubscribed. The notes are simple ASCII text, for example: "DOC: Bounced from 24 Dec 30 greeting" I'll try the export/re-import with note. Thanks

JenniferH15 · ‎02-04-2025

Hi -- I'm getting the following message whenever I try to save a note. This happened intermittently, but now seems to happen with any note on any contact. Thanks.

JenniferH15 · ‎08-09-2024

Thanks. I just did a quick test and it seems that when I'm importing an address back into CC, it's only allowing me to import one single street address (but it exports both a home and work address) AND I can only add contacts to the same email list per import. Our 3000 affected emails are on a variety of email lists. Is there an easier way to add an imported contact to multiple email lists or do I need to export each email list and then import by email list? (crawls into corner sobbing softly)

JenniferH15 · ‎08-09-2024

Hi - Thanks for the response. Is there a way to perform an export and import so that the engagement history, mail lists, and tags can be saved for each record? Or is the only way to keep that info with each record to hand edit each record from the old email address to the new address?

JenniferH15 · ‎08-05-2024

We have over 3500 contacts whose organization has changed the domain of all their emails. How can I update everyone who is @domainA.com to being @domainB.com, without doing it manually, one at a time? Thanks

JenniferH15 · ‎11-09-2022

Hi Frankie - Thanks for checking in. I ended up creating a secondary list-join trigger message after a lengthy chat with customer service (and after spending over an hour trying to figure out the issue and reading thru documentation where this issue was never mentioned... like the Welcome Message FAQs). From my chat with customer service, it seemed like I needed to create two messages that serve as Welcome messages - one set-up as a Welcome message for people who self-join and one set-up as a list-trigger message for people manually added. For future customers who encounter this, I'm suggesting that Constant Contact make the info about the limitations of the Welcome message and the workaround much more apparent.

JenniferH15 · ‎11-02-2022

It would be helpful if the Welcome email automation would send to both people who sign-up themselves and to those who are manually added. It would make sense that if someone signs up - whether they sign-up themselves through an inline form or whether we add them manually - that they would receive the same message. Why do I have to create two different automations to send the identical message to people who sign-up for our e-news through different channels? This difference of treatment is NOT clear at all in the automation instructions or FAQ. If you insist that users create two different automations, at least make this clear in the FAQ so that your customers are not wasting time (over an hour) trying different things then chatting with your customer service when it is a known issue.

JenniferH15 · ‎03-05-2021

We have a group of people who regular show as suspended for their bounce reason. I've contacted various recipient organizations and asked them if they can change their incoming email server settings. Even in cases where IT departments claim to have have opened up their email settings, the same people continue to show up as suspended. Does SUSPENDED mean that CC has decided these addresses are no good and therefore doesn't even try to send them -- in which case my efforts have been wasted -- or should I be pursuing the bounces with the various recipient IT departments again. Thanks,

Re: Error when trying to save a Note

Error when trying to save a Note

Re: How do I change the domain name of a group of ...

Re: How do I change the domain name of a group of ...

How do I change the domain name of a group of cont...

Re: Welcome message send to both manual and self a...

Welcome message send to both manual and self adds

Deliverability of suspended emails