About JenniferH15

JenniferH15 · ‎03-06-2025

The short answer is no. For a while, I thought it was caused by trying to add a note after setting the contact to temp hold or unsubscribed, but then I carefully made sure to try to write and save a note before setting to temp hold and unsubscribed, but the problem happened anyhow. And, a couple of days ago, I was able to post notes to 2 or 3 contacts in a row. So it seems non-deterministic. And it certainly doesn't seem to be related to any particular contact. Thanks.

JenniferH15 · ‎02-04-2025

Hi William -- Yes, I inadvertently omitted the error msg, but the error you mention in your #1 above is correct: that's the message I get. I get it all the time now on a variety of notes. I.E. I can't think of anything unique about these contacts. Most have been in CC for some time, and the note in each case is to explain why I am setting them to temp hold or possibly unsubscribed. The notes are simple ASCII text, for example: "DOC: Bounced from 24 Dec 30 greeting" I'll try the export/re-import with note. Thanks

JenniferH15 · ‎02-04-2025

Hi -- I'm getting the following message whenever I try to save a note. This happened intermittently, but now seems to happen with any note on any contact. Thanks.

JenniferH15 · ‎08-09-2024

Thanks. I just did a quick test and it seems that when I'm importing an address back into CC, it's only allowing me to import one single street address (but it exports both a home and work address) AND I can only add contacts to the same email list per import. Our 3000 affected emails are on a variety of email lists. Is there an easier way to add an imported contact to multiple email lists or do I need to export each email list and then import by email list? (crawls into corner sobbing softly)

JenniferH15 · ‎08-09-2024

Hi - Thanks for the response. Is there a way to perform an export and import so that the engagement history, mail lists, and tags can be saved for each record? Or is the only way to keep that info with each record to hand edit each record from the old email address to the new address?

JenniferH15 · ‎08-05-2024

We have over 3500 contacts whose organization has changed the domain of all their emails. How can I update everyone who is @domainA.com to being @domainB.com, without doing it manually, one at a time? Thanks

JenniferH15 · ‎03-05-2021

We have a group of people who regular show as suspended for their bounce reason. I've contacted various recipient organizations and asked them if they can change their incoming email server settings. Even in cases where IT departments claim to have have opened up their email settings, the same people continue to show up as suspended. Does SUSPENDED mean that CC has decided these addresses are no good and therefore doesn't even try to send them -- in which case my efforts have been wasted -- or should I be pursuing the bounces with the various recipient IT departments again. Thanks,

Re: Error when trying to save a Note

Re: Error when trying to save a Note

Error when trying to save a Note

Re: How do I change the domain name of a group of ...

Re: How do I change the domain name of a group of ...

How do I change the domain name of a group of cont...

Deliverability of suspended emails