Hello @RVC9 ,
Since the issue arises on the Outlook side, and is too sporadic to recreate regularly as you point out with other emails you receives from our customers, and is something that affects other ESP's emails, it's something that ultimately Outlook's support and devs need to address. With that said, we've already escalated this issue as much as we can with Microsoft, as have other ESPs. If you're wanting further insight and troubleshooting for it, I'd advise reaching out to Outlook's support directly.
Additionally, when you have time, you may also want to check out this Marketing Digest post on email displays, which we keep up-to-date based on changes in the email industry. It also goes over why Outlook tends to have slight (or sometimes major) differences in how emails are displayed, compared to other email programs.
... View more
