Hello @AndyH54 ,
Can you elaborate on the issue you're encountering? If you're staying consistent with the criteria setup, can you confirm that nothing among the contacts is different from your previous setups using the older segment system? Keep in mind, segments aren't supposed to necessarily be static, as the same data points can return different results based on you and your contacts' acitivty.
If you'd prefer to work 1:1 live, with an agent to address any issues or confusion for the new segment system, you're welcome to call in.
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