I agree! Why, with me as a paying customer, would CC not give me the ability to make a report to remove customers who don't open my newsletters, especially after two years? I am just over to 10K mark and it is frustrating to me that I need to pay that kind of money but not have that service. I understand that to play, you gotta pay but this just rubs me the wrong way. BTW in CC Segments report I can see who hasn't opened for 2 years (over 1,200). So the ability is there but no option to remove. I also don't want to harass my customers that don't want to be bothered. I thought this would be something the "spam" police would want to endorse. I work for a retail company. I would never treat my customers this way. I like Constant Contact, it is the gold standard of email services, therefore, I think you should give us after 11 years of doing business the option of doing this. And honestly, I believe this will not be heard.
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Hello- I like to exchange emails to get support, but one thing I had a problem with is the address to which it gets sent. We have our address set in our account, but typically it goes to a large Inbox that only one person, at our place, takes care of. It would be nice to have an option to choose where Constant Contact could send the response to. I work in the Garden Center industry and at this time of year, not everyone is on the schedule, which includes the woman in charge of the "Inbox". And in the Spring when it is busy, I don't necessarily want to bother her with stuff for my job, as the writer of the newsletter. It's just a little thing, but would help..... I just got a response from CC today for a problem I had last week, not due to negligence on your end, but rather because of our situation here at our little store. Thank you for your help or for just listening. Happy New Year! -Nan Nan Ingraham Hyannis Country Garden Cape Cod Ma 508-775-8703 email@example.com
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