About Samantha_O

Hello @markk235,    Thank you for replying here. Since the original topic of this thread in the Community was focused on removing the footer completely, this is what I thought your feedback was on. I apologize for my misunderstanding.    In regards to removing the logo from the footer, I will make sure that this feedback gets sent along to our teams. I also wanted to mention that we have a thread for requesting that within the Community here in our Support Forums. We can get that removed that for paying accounts and we usually get back to responses in that thread pretty quickly.    If there is anything else that we can assist with, please feel free to reach out.  ... View more

Hello @markk235,    Thank you for providing your feedback about this. We do not allow customers to edit the footer in their accounts, as there are legal restrictions and requirements for any email sent through a product like ours. In order to ensure that these specific details remain in the footer of an account, we do not allow any edits unless they come from a member of our team who is trained on the requirements we have as well as those set by various legislation. For more information on some of the legal requirements, please see this information about the CAN-SPAM Act.    We are sorry to hear that you wish to cancel your account; however, our billing team will be able to help you process this request on your account. Once you can get in touch with our billing team, it should only take a couple of minutes. I do apologize for the wait time that you are experiencing. If you wish to try again later when it may not be as busy, here is how you can get in touch with our billing team directly.  ... View more

Hello,    If you would like to request the logo to be removed from your footer, please post a comment in this thread here so that our support team can assist you.      Thanks,    Samantha ... View more

Hello @PlusT,    I have removed the logo for you in your account. If you are currently logged in you will need to log out and then back in to see this change. This will be effective for all draft campaigns in your account and any new emails that are created.    If you have any questions, please let us know.    Have a great day!  ... View more

Hello @ShayD,    The logo has been removed from your account. If you are logged in right now, you might need to log out and then back in to see this change. This will remove the logo from any drafts and for campaigns created in the future within your account.      Thanks,  ... View more

Hello @PeterM4,    I took a look at your account and it appears the logo is already removed in your account. Can you try logging out and then back in to your account to see if you are still seeing the logo please?  If you are still seeing the logo can you tell me where you are seeing it, so that I can take a closer look for you?        Thanks,      ... View more

Hello @DavidK5023 @RickO62   Thank you for the feedback.  I have moved your posts to our feedback area, so that your comments can be counted as "Votes" for this idea. By moving your post this has greater visibility to our product teams on what features our customers are asking for.       Thanks,    Samantha ... View more

Hello @NicoleO448,    The logo in the footer has been removed from your account. If you are currently logged in you will need to log out and then back in to refresh the account and see the change.   ... View more

Hello @LeslieP94,    The logo has been removed from your account.  If you are logged in you will need to log out of the account and then back in to see the change.   ... View more

Hello @TechW3,   The logo has been removed from your account. The logo will be removed from all draft campaigns in the account and any new campaigns created going forward. If you are logged in to your account you will need to log out and then back in to see this change.  If you have any questions, please let us know.       Thanks,  ... View more

Hello @JonL67,    I have created a request for our Services team to reach out to you to go over this.  They will reach out the the number/email address listed on the account.   ... View more

Hello @JonL67,    We cannot remove the Safe Unsubscribe logo from your account.  For more on what can be removed and what cannot, along with how to request more customization, take a look here.  ... View more

Hello @Allivet,    The footer is now removed from your account. Just in case you are not aware, this affects all draft emails and future emails created.  If you are currently logged into your account and see the logo in the footer, you should see it update after logging out and then back in.      Let us know if there is anything else we can help with.   ... View more

Hello @CassioP,    The logo has been removed from your account for all future campaigns and current draft campaigns.     If you have any questions, let us know.  ... View more

Hello @IevaS,    It looks like the Constant Contact logo has been removed from your account already.  The extra customization of removing the Safe Unsubscribe logo would need to go through our Custom Services team.  I did see that they currently have an open case to reach out to you about this, so you should be hearing from them soon.     Thanks,  ... View more

Hello @MaryS363 ,    The logo has been removed from your account.  If you are currently logged into your account you will need to log out and then back in to see the change.  This will take effect on all draft emails and new emails created from now on.  Any previously sent emails will still have the logo within the footer.     If you have any questions, please let us know.     ... View more

Hello @BrianB545 ,    I have removed the logo from the footer of your emails.  If you are logged into your account now you will need to log out and then back in to see this change.  The footer will be removed from all drafts and new emails created.    Thanks,  ... View more

Hello @LaurenW382 ,    The logo is removed from the footer of all current draft emails and future emails to be created.  You may need to log out and then back in to see this change.   If you have any questions, let us know.  ... View more

Hello @JenW2 ,    I have removed the logo from within your account.  This will remove it from any draft emails or new emails created in the future.  If you are currently logged into your account you will need to log out and then back in to see this change.     Also, please note that the logo will display in the footer of any past emails; therefore, in order to test make sure you are creating a new email or looking at a draft.       Thanks,  ... View more

Hello @DanaB231 ,    I have removed the logo from your account.  If you are logged in now to see this change you will need to log out, then back in.  If you are not logged in, then the next time that you are in your account you will see there is no logo in the footer of your draft emails anymore.       ... View more