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MichaelK0218 · ‎12-20-2023

William: Thank you so much for your response. Yes, the only way that I've found to contact them is via email which is not very satisfactory. I have cut and pasted their last response, which I don't think is very helpful, but maybe with the Group ID number means something to you? Am I in a do-loop or is there some way to audit the flow of these transactions? errah (WePay Support) Dec 19, 2023, 5:24 PM EST Hello Karl, Thank you for your response. I'm sorry to hear that. We do not have any transactions on the account labeled Central Texas Beekeepers Association Group ID #431054188. Constant Contact would be the only source at this point to tell you what may have happened with the payments or what error may have happened when making your payments. I apologize for any inconvenience this has caused. Best Regards, Customer Delight Agent III | Terrah WePay by J.P. Morgan More questions? Check out our Help Center https://support.wepay.com

MichaelK0218 · ‎12-19-2023

Folks: I'm in a Do-loop between Constant Contact and WePay. We have an event in which we elected to allow payments via WePay. Unfortunately, when I log onto our WePay account the money is not showing up and there is no record of our transactions. I ran a test case using my personal CC and the money has left my account but is not reflected in our WePay account. I have emailed WePay (they don't have a phone number that I have found) and their response is for me to contact Constant Contact. Constant Contact, not surprisingly say to contact WePay. Has anyone successfully used WePay? Does anyone have a phone number for them? Does anyone have any advice on how to find our funds? Thanks

MichaelK0218 · ‎12-11-2023

People are getting the following message when trying to register for my event. What's wrong? We're sorry but we've experienced an error processing your request. Please contact the Event Organizer.

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