I very rarely use your templates and usually design my own, so I am well aware of the design feature. But I wanted to try out your free templates for a quick and easy process on a short timeline. I searched for images to match that exact painted background, so you can understand my frustrations when I saw the watermark. The first call center call was a long one and he kept trying to upsell me with paying for designers at CC instead of trying to help with the issue. After being disconnected and then calling back and going through it all over again on hold several times, I asked to talk to a supervisor. She said I can but she needed to fill out documentation first and it might take some time before she could transfer me. At that point, I was done and had no time to keep waiting for assistance. The whole point was to make your team aware, I had already finished redesigning my email. ... View more

Thank you. ... View more

Yes, it is on a FREE Constant Contact templates. I based my entire campaign around it and after finishing and getting ready to send to over 7,000 people, saw the watermark "shutterstock" in painted background. I had to redesign because no one at Constant Contact could assist me. I am guessing one of your designers made a mistake and used images that you don't own. Title on template:Non-Profit Fundraiser with Featured Artist The most frustrating part wasn't the redesign, it was no one in call center could figure out how to handle my call. They had no escalation process if they can't help a customer.   ... View more