I very rarely use your templates and usually design my own, so I am well aware of the design feature. But I wanted to try out your free templates for a quick and easy process on a short timeline. I searched for images to match that exact painted background, so you can understand my frustrations when I saw the watermark. The first call center call was a long one and he kept trying to upsell me with paying for designers at CC instead of trying to help with the issue. After being disconnected and then calling back and going through it all over again on hold several times, I asked to talk to a supervisor. She said I can but she needed to fill out documentation first and it might take some time before she could transfer me. At that point, I was done and had no time to keep waiting for assistance. The whole point was to make your team aware, I had already finished redesigning my email.
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