About Assist-Deb

Assist-Deb · ‎03-09-2023

When, oh When are we going to be able to minimize this screen hogging Editing Toolbar on the Campaign page? We need all the space we can get to work on our emails but this toolbar really really needs to be a fly out option Once we have done our building we need it gone. It should be easy to access or to hide. PLEASE listen to us.

Assist-Deb · ‎12-06-2022

I just spent a half hour of my life with Chat because I can no longer add / change a border color to an email. I used to be able to but not now. Someone broke it. The developers continue to twiddle with unimportant titivations that most of us don't care about but don't change the features we request over and over again. I am so tired of getting onto CC only to find yet another unwanted change has occurred. I learned early in my years that "Deeds Not Words" is a powerful thing to remember. I am so tired of empty apologies from CC and other companies who tell us "you are very important to us" and "is there anything else I can help you with" and "we apologise for the experience you had with creating emails in your account". What rubbish. It's supposed to mollify us but instead we leave and do our best to find another option. So tired of expensive, ineffective and unfriendly CC.

Assist-Deb · ‎09-15-2022

I am experiencing a typing delay. This is happening only since the new interface came into being. It happens in Brave, Safari and Chrome. It wastes my time typing blind and having to wait for my words to load. One of my biggest complaints is the large amount of real estate taken up by the Build/Images/Design sidebar. This absolutely SHOULD be made to collapse when not in use.

Assist-Deb · ‎07-18-2022

I used to be able to click on Reporting and see a list of the email name and columns with Bounces and Unsubscribes. I have been told I now have to click on each email to check for those Bounces and Unsubscribes. How is this of benefit to your Subscribers? It's a waste of my time.

Assist-Deb · ‎04-23-2022

Would like to see a list of the emails so I can click on one and see the reporting. So far I have been unable to find an individual email, just a chart which is not helpful.

Assist-Deb · ‎03-17-2022

I just added a Contact, went to the List he is on and expected to be able to Edit said contact. Under Actions, there was no such options and there really should be.

Assist-Deb · ‎09-05-2021

I detest this overreaching MFA "preference". After going through the "Authorization" process whereby CC sent me a code which then allowed me to access my account in My Account settings it appears to not be possible to change my Preferences.

Assist-Deb · ‎08-13-2021

Regardless of t he browser I'm using, CC has become very slow to load. It never used to be this way. All my browsers (Safari, Chrome, Brave, Firefox) are up to date versions.

Assist-Deb · ‎07-08-2021

Regarding the sort and making it easier to delete old files in the Library, I notice that the original date on this question is 2018 and yet it is a feature that has yet been implemented! CC makes all sorts of tweaks and changes that are not of benefit to your Subscribers, whereas there are requests such as this that have been submitted for years and we are still waiting. PLEASE bring this to the top of the stack!

Assist-Deb · ‎07-08-2021

This is a feature I too have longed for. I almost always have two windows open while creating an email, and I would like to collapse the Building Panel and reopen it as necessary. It takes up a lot of real estate on my screen. Hoping this feature is now in the works. Thanks for bringing it up ScottM

Assist-Deb · ‎05-13-2021

In the old editor I could adjust the amount of space around images, text blocks etc. Now there is little to no adjustment available to me and it's very frustrating. Images can only be a certain size, text takes up more space than necessary using the fonts and sizes of my choice. This is an issue I discussed over a year ago with a customer service rep. It must surely be an issue many of us find frustrating. Will it ever improve???

Assist-Deb · ‎05-13-2021

When I working with two windows side by side on my screen, I would like the ability to collapse the Building Panel (For want of a better description) until such time as I WISH to add an Image, a Block, or change the Design. I would very much like this feature added.

Assist-Deb · ‎11-03-2020

Yesterday as I worked on an email in Chrome I encountered a fairly new but now chronic issue. Namely, a photo that was not apparent (therefore not removable) appeared in my tested email when received by both me and my client. So I opened CC in Firefox. Same problem. That image was like a phantom picture - not in the editor, but showed up in my Inbox. When I finally resorted to using Safari (on my Mac Desktop- Mojave 10.14.6) I could see the image in the editor and therefore replace or remove it. I have discussed this with CC on the phone in the past, but as is so often the case, there was little concern for the problem, and their only suggestion was to either switch browsers (really?) or imply the problem was mine because I had copied an older email. Reusing an email had never been a problem in past years; this is a new issue. I hope your team can take this seriously and figure out where the issue is and fix it. It would be greatly appreciated to have this software work properly.

Assist-Deb · ‎02-23-2019

It would be really, really great if in addition to having the option to Delete bounced emails in the drop-down under Actions in the Reporting screen, we could also choose to Unsubscribe them so they will never be inadvertently added back in.

Assist-Deb · ‎12-05-2018

This subject was raised last year and closed. The only response was to add padding around images. Actually I would like the ability to remove or adjust the size of the padding. I miss this feature from the earlier html editor.

Assist-Deb · ‎02-13-2018

In addition to my last feedback about deleting files it would be a huge improvement if we could select many files at once to delete them. Rather than being able to click one file, hit Shift (or Command) and click further in a list to select many, one has to painfully select these one at a time. Really!! Please put this on your list of improvements.

Assist-Deb · ‎02-13-2018

When I have 400 files and I want to delete some of these, I appear to need to click through many many screens to get anywhere. This is just one problem in the user experience that desperately needs changing. A list of 100 would be more acceptable.

Re: Hiding the editing toolbar on the left

Re: Why did you fix something that was not broken?

Re: Listen to your customers -

Reporting feature including Bounces

REPORTING

Editing Contacts

Ability To Update Multi Factor Authorization Prefe...

Website always slow to load

Re: Easier way to delete large number of images in...

Re: Hiding the toolbar on the left

Padding around Images, Text Blocks

Collapse Task Panel (Build | Images | Design)

Blocks display in preview and test emails but not ...

Unsubscribing Bounced Emails

Adjustable Padding around Text Boxes and Images in...

Problem deleting files

Easier way to delete large number of images in Lib...