Hi @LindaK07 thank you for sharing this feedback with us! We're always open to ways we can better our user's experience. In fact the good news is having numerical score start at zero and the option to have non-numerical raking questions are both feature requests we are collecting feedback on. We recommend sharing your need for these features directly on their feedback threads. The more requests threads like this receives the higher of a priority it can be given by our Product Team.
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