Hello @lindas0378 ,
If a contact is stuck in Awaiting Confirmation, the easiest method would be for them to go through one of your sign up forms, either a landing page form or one coded into your website.
If they’re unable to get signed back up through a sign up form or through the resub email, you can request our Review team do a manual override of the unsubscription. You’ll need to get an email directly from the contact explicitly stating they want to be resubscribed. Then you’ll need to call into the Review team, and follow their processes from there.
Since there are a number of legal and Compliance-related elements to email permissions and confirm-opt-in, we have to make sure one of these three processes is followed.
See also:
The Awaiting Confirmation permissions status
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