I had created a few new surveys that we ended up not using. Thought it was interesting that after I was done creating one of the surveys an actual survey popped up from Constant Contact asking about my experience. I noticed that this survey had a lot of functionality (like asking if I was "extremely dissatisfied, somewhat dissatisfied, neutral, somewhat satisfied... etc) and I thought that was odd because I was not able to have that ability on the surveys iI had just created (and that is a key reason I was not able to use them). Then I noticed that the CC survey was "powered by Qualtrics" so this tells me that Constant Contact cannot even use their own tool to get feedback from their customers. I say, if you sell something you should stand by it and use it. Does the CEO of Pepsi drink Coke in public? Just something to keep in mind as you are gathering feedback. People who pay are paying attention to details. It's tight time for many companies. Seems that our monthly payments are not reaping the benefits we used to have.
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