About ISBT2023

PS - many of the organizations that I work with also used to use the CC survey to run elections as well.  Not sure if they'll ever be able to do that again given the major step backwards that this product is. ... View more

@JudithG73 - it was a total blindside.  They changed the survey product completely, and new one was a MAJOR step backwards in functionality. ... View more

@Frankie_P, what's the status of getting us back to where we used to be with legacy survey results?  This thread (and a few others like it in the community) was opened almost 6 months ago, and we're all still having to manually process our survey results - like we aren't paying a premium price for Email Plus to have access to the Surveys functionality! ... View more

Thanks, Mary Rose.   @Constant Contact - you all know me (Don Dinnerville, partner) and Madeleine Crouch (my biggest client, responsible for roughly 2 dozen CC accounts), and I can tell you that once again, we are officially requesting the bar graphs and ALL the other survey results reporting that we had under the legacy system.  "The information presented in those images is available through the Summary export of the surveys . . . " - that's basically telling all of your users who were used to those reports for years that the information is there, go do the work yourselves.  #UNACCEPTABLE   You all have to own the fact that you downgraded a product that your users spent years using in a certain way, and that completely pulled the rug out from underneath all of us.  It's time to own it, make the fixes to bring the product back to where it was 9 months ago, and give us a timeline for when that will happen.  Please - STOP MAKING EXCUSES AND GIVING US WORKAROUNDS THAT INVOLVE ASKING YOUR PAYING CUSTOMERS TO DO ALL THE WORK MANUALLY THAT THIS SYSTEM SHOULD DO AUTOMATICALLY!!!! ... View more

When I pull up a legacy survey, I see this in a block at the top - "We have released a new Survey tool . . . . We encourage you to give it a try and pass along any feedback you have. Your input is crucial in helping us improve our product!"   Constant Contact, you've got our feedback, but I don't see the product improvements.  When are you going to fix the reporting on this?  This is just one thread out of many with the same feedback (that you all really screwed us over with the new survey tool), and this thread is now 7 months old.  That's time to fix the reporting.  But you haven't.  So how about just a hint at how much longer it's going to be before you do?  If it's going to be any later than 2021 Q4, it's time for us to start looking for another survey tool (and possibly a more comprehensive marketing tool that integrates the way CC used to before the supposed "upgrade"). ... View more

Any updates on the timeline to get survey reporting back to where it was under the legacy system?  The amount of effort it takes to do anything with the exportable spreadsheet makes me want to convert to another non-Constant Contact survey tool. ... View more