About Liz_M

Hello @JaneeM0,   I sincerely apologize for this error on our part. I spoke with a sales representative that acknowledged this mistake of accidently ending your trial early after a few short days. The support agent you chatted with did not recognize the fact that you were still eligible for the full 2 months trial and extended the trial for only the 1 month. I am so sorry for the mishap, this is not the experience we want for our customers. I made sure your trial account was revived.  Support staff is available to you to address any questions you have while in the trial stage. See how to reach us in support here.  As well, I apologize for the unwanted phone calls and emails. I have gone ahead and added your contact information to our do not contact list. Thank you for taking the time to give us this feedback and reporting your experience. This feedback will be directed to the appropriate channel. Again, please do not hesitant to contact support for any questions or concerns. Thank you, ... View more

Hello @ChrisF22,   Thank you for posting your question in the Community! If you are not familiar with our suspend option, please see this article that details what you can and cannot do while the account is on the hold. The best thing about the suspend plan is that you are able to access the account to continue working on emails! Please reach our billing team to coordinate a date to place the account on the suspend hold. ... View more

Hi @BarbaraH540,   I am so sorry you are experiencing an error, and thank you for reporting this. I will be sure to make a note in your arrount so that our developers are aware. From what I understand, this error appears to be happening when editing an image while working on an email, is this your experience? Customers have found that there are no issues when editing images directly in the Library. If you haven't accessed editing options from the My Library page, see this detailed article: Edit Images Using Adobe Creative SDK. I hope that is helpful in the meantime! ... View more

Hi @allief8,   Thank you for bringing your great question to the community! We have a post in our blog with a helpful infographic guide! Find it here: [Infographic] 2017 Social Media Image Sizes Cheat Sheet. You could always post to social media pages seporately if you would like to use different images for each social media site. See how to remove a page from a post:   I also have a guide I'd like to share in case you are unfamiliar with how to edit an image within Constant Contact. This article specifically details Facebook image dimensions but provides step by step instructions on how to resize in the Library: Optimal Image Size for Social Share.   I hope this helps answer your question, otherwise, please reply and let us know! ... View more

Hi @SirSpeedyMidway,   I'm so sorry that the chat feature was not loading appropriately! I had a look at our logs and do not see any recent widespread issues. I'd like to offer some related articles that could assist. Firstly, can I ask did you try try accessing on a different browser than what you commonly use? If you have any browser integrations, plugins, or even a build up of cookies/cache, it could affect the site. See our article Constant Contact Works in One Web Browser and Not Another.  As well, a security program could affect the site. If you have a security program, see Whitelisting Constant Contact Website with your Security Program. I sure do hope these articles help shed light. If you are still experiencing the same scenario after trying another browser or following these guides, please let us know by replying.   Thank you! ... View more

Hi @TheresaT06,   Thank you for posting in the Community! I want to make sure I understand your question about Instagram. Are you referring to the option of adding in an icon for a link to your Instagram page? I had a look at your account and saw that you are not currently using this link. If this is your question then please see our article for where to find this additional social media link options: Insert a Social Media Icon into a Campaign Email. As well, we do have an insert video option. If you have a video hosted on Youtube or Vimeo, you can add your URL to our feature and create a video link instantly! See how to Add a Video to a Campaign Email.   I hope you find these articles helpful! If I haven't quite answered your question, please let us know! ... View more

@RitaB0424   Hi Rich,   Welcome to Constant Contact! I'm sorry about that! I'm glad you're settings in Gmail are set. I ran some testing and found that I was able to receive a test copy with images displaying. Another common reason why images may not display are security program filters. I'd like to share an article: Whitelisting Constant Contact Website with your Security Program which describes how to update a security program settings. Please reply and let us know if you have additional questions. Thank you for posting in the Community! ... View more

Hi @ShalandraA,   I deeply apologize for this experience. It certainly is not the treatment we want to give our customers. I appreciate you taking the time to let us know about this. I have reviewed your interactions with our representative and will make sure they are given the appropriate feedback. I have also left you a voicemail in response. Please feel free to reply to this message or to reach out to Support with any questions or concerns.   Thank you again, ... View more

Hi @BryanL964,   Thank you for posting in the Community! That is excellent that you would like to stay informed and work with our Compliance team. You are welcome to give us a call anytime during our business hours. Though, I am sorry to say that this department does not schedule outbound phone calls. See our Compliance team's availability and phone number here. Please note, their availability and phone number is different than regular support. ... View more

Hi @JeffT30,   I apologize you were not able to import your contacts from these file types. That is unusual since these are accepted file types, whether using a Mac or PC. Do you recall the error message after selecting those file types? Considering that you are using a Mac, you are also able to import VCard files, if that is helpful. Sometimes an import could fail if there are some special characters or excessive styles on the file itself (styled tables, background colors). See our article for more tips: Import or Upload a File of Contact Email Addresses. If you continue to experience errors, please let us know! We'd love to troubleshoot further. ... View more

Hi @MonisR,   We would ask that you please give our billing department a call to address this request. Our billing team will be able to verify the monthly suspend fee and take care of coordinating the date the account can be placed on hold. Find how to reach our billing department here. When you are ready to start sending emails again, you will be able to reactivate while logged into the account. ... View more

Hi @PWNC,   I'm sorry about that! Can I ask a few questions to better understand? Was it the Contacts page itself that was not loading? Or were you not able to upload new contacts to the account? Does using a different browser load the page for you? The site does require a good amount of upload and download speed and sometimes browser plugins or cookies and cache memory could affect the site. Please try a different browser or even log in through the same browser but in the private or incognito mode. See this article I found online with instructions for each browser type here. I'd like to share as well, found in the Constant Contact Help Center, a related article with possible reasons why the page was unable to load: Troubleshooting Connectivity Issues.   If you are still experiencing trouble loading Contacts, please let us know! You can reply to this post or reference this post and send us an email to: social_support(at)constantcontact(dot)com. ... View more

Hi @SusanF314,   I'm sorry about that! Keep in mind that when you access the Community site while logged into your client's Constant Contact account in the same browser, you would be logging into the Community as that user. You could first log out of the client's account to log in and access the Community under your own account.   When logged into Constant Contact, within the My Account, you will see Community Screen Name. Here you may view and edit a Community Screen Name.   While logged into your client's account, you can assess the Community board and you can copy the content from the client's account Community profile, then remove it from their page and add to your own profile page.   Please let us know if you have any other questions or concerns.   ... View more

Hi @jacksonC03,   I'm so sorry for the long wait time you experienced. We appreciate you taking the time to give your feedback. We often gain valuable feedback during a cancellation call as well as offer support resources to help our customers reengage with email marketing. I understand the inconvenience a long hold can cause and I will forward your feedback appropriately.   Thank you again! ... View more

Hi @AmyS4404,   Good question. There is an icon to select all, but it does not specifically have a label. See the image below. The arrow will point to the empty check-off box that will select all. This box will always appear on the left of Name.   Please let us know if you have any additional questions or concerns! Thanks for posting in the Community! ... View more

Hello @ChristopherL946,   I am having trouble identifying what kind of appointment you are requesting. I do see that you last spoke with our Account Review department. If you would like to speak with this team, please give them a call as support does not schedule appointment times with this department. See their availability and phone number here. If this is not the type of assistance you are referring to, please send us more information in an email to social_support(at)constantcontact(dot)com.   Thank you, ... View more

Hello @KryptoS5,   Thank you for posting in the Community! I'm sorry you were not receiving your test emails. I was able to receive a test copy of the welcome email in the account. I'd like to make sure you are able to test as well. Could you please send us an email to social_support(at)constantcontact(dot)com with the address that you were intending to send your test emails to with a reference to this post? We'd love to look into this a bit closer.   Thank you! ... View more

Hi @PaulJ1004,   Welcome to Constant Contact! I had a look into your account and I see you still have plenty of time left in your trial. You will be able to identify how many days are left in the trial on the account's homepage. See below:   Upgrading takes a few simple steps! If you'd like to continue using Constant Contact follow this guide: Upgrading from a Free Trial to a Paid Account, or give us a call for support: toll-free US & Canada: 866-289-2101.   ... View more

Hi @JulioL63,   Thank you for posting in the Community! I found in your account that it looks like you were trying to resend an email. When resending an email, you have the option to select additional lists as well as resending to the same list. Please note that the resend option only sends to new contacts that had not received the email during the first send.In this case, the message that you saw relates to the fact that there were not any contacts in the list selected that are new and had not yet received the email.   If you would like to send to the same lists again. You would want to make a copy of the email and choose your lists again. See how to send the same email to your lists again for a second time here: Copy a Campaign.   To learn more about the difference, see our article for more reference: Difference Between Copying, Resending, and Quicksend.   I hope that helps! Please let us know if you have any more questions! ... View more

Hello @ChrisH7350,   I apologize about that! I see you spoke with our support team today regarding this topic. I hope they were able to inform you of troubleshooting steps. If you are still experiencing some error messages, please let us know. Just in case, I'd like to offer an article for some suggested tips as well: Troubleshooting Connectivity Issues. ... View more

Hello @PeggyB125,   We really appreciate you taking the time to post in the Community! I'm glad that the representative was able to discover what was going on to notify our developers. I will also make a note in your account and make sure an email notification is sent to the address on your account when the issue is completely resolved. I am so sorry for the confusion and any inconvenience this issue may have caused!   Thank you again! ... View more

Hello @MarleneA1,   Thank you for posting in the Community! I see that you worked with support directly earlier today to address this concern. I am happy we were able to assist you! Please let us know if you have additional questions. ... View more

Hello @AmadinE,   I'm so sorry you were having trouble processing a new payment within your account. For the best assistance and to ensure account security, we ask that you please give our billing team a call. Please see their contact information here. For your reference and for others that might read your post and are unaware of how to make a prepayment, I'd like to share this article: Prepayment Guidelines. ... View more