About Liz_M

Hi @BarbaraH540,   I am so sorry you are experiencing an error, and thank you for reporting this. I will be sure to make a note in your arrount so that our developers are aware. From what I understand, this error appears to be happening when editing an image while working on an email, is this your experience? Customers have found that there are no issues when editing images directly in the Library. If you haven't accessed editing options from the My Library page, see this detailed article: Edit Images Using Adobe Creative SDK. I hope that is helpful in the meantime! ... View more

Hi @allief8,   Thank you for bringing your great question to the community! We have a post in our blog with a helpful infographic guide! Find it here: [Infographic] 2017 Social Media Image Sizes Cheat Sheet. You could always post to social media pages seporately if you would like to use different images for each social media site. See how to remove a page from a post:   I also have a guide I'd like to share in case you are unfamiliar with how to edit an image within Constant Contact. This article specifically details Facebook image dimensions but provides step by step instructions on how to resize in the Library: Optimal Image Size for Social Share.   I hope this helps answer your question, otherwise, please reply and let us know! ... View more

Hi @SirSpeedyMidway,   I'm so sorry that the chat feature was not loading appropriately! I had a look at our logs and do not see any recent widespread issues. I'd like to offer some related articles that could assist. Firstly, can I ask did you try try accessing on a different browser than what you commonly use? If you have any browser integrations, plugins, or even a build up of cookies/cache, it could affect the site. See our article Constant Contact Works in One Web Browser and Not Another.  As well, a security program could affect the site. If you have a security program, see Whitelisting Constant Contact Website with your Security Program. I sure do hope these articles help shed light. If you are still experiencing the same scenario after trying another browser or following these guides, please let us know by replying.   Thank you! ... View more

Hi @TheresaKingNOW,   Thank you for posting in the Community! I want to make sure I understand your question about Instagram. Are you referring to the option of adding in an icon for a link to your Instagram page? I had a look at your account and saw that you are not currently using this link. If this is your question then please see our article for where to find this additional social media link options: Insert a Social Media Icon into a Campaign Email. As well, we do have an insert video option. If you have a video hosted on Youtube or Vimeo, you can add your URL to our feature and create a video link instantly! See how to Add a Video to a Campaign Email.   I hope you find these articles helpful! If I haven't quite answered your question, please let us know! ... View more

@RitaB0424   Hi Rich,   Welcome to Constant Contact! I'm sorry about that! I'm glad you're settings in Gmail are set. I ran some testing and found that I was able to receive a test copy with images displaying. Another common reason why images may not display are security program filters. I'd like to share an article: Whitelisting Constant Contact Website with your Security Program which describes how to update a security program settings. Please reply and let us know if you have additional questions. Thank you for posting in the Community! ... View more

Hi @ShalandraA,   I deeply apologize for this experience. It certainly is not the treatment we want to give our customers. I appreciate you taking the time to let us know about this. I have reviewed your interactions with our representative and will make sure they are given the appropriate feedback. I have also left you a voicemail in response. Please feel free to reply to this message or to reach out to Support with any questions or concerns.   Thank you again, ... View more

Hi @BryanL964,   Thank you for posting in the Community! That is excellent that you would like to stay informed and work with our Compliance team. You are welcome to give us a call anytime during our business hours. Though, I am sorry to say that this department does not schedule outbound phone calls. See our Compliance team's availability and phone number here. Please note, their availability and phone number is different than regular support. ... View more

Hi @JeffT30,   I apologize you were not able to import your contacts from these file types. That is unusual since these are accepted file types, whether using a Mac or PC. Do you recall the error message after selecting those file types? Considering that you are using a Mac, you are also able to import VCard files, if that is helpful. Sometimes an import could fail if there are some special characters or excessive styles on the file itself (styled tables, background colors). See our article for more tips: Import or Upload a File of Contact Email Addresses. If you continue to experience errors, please let us know! We'd love to troubleshoot further. ... View more

Hi @PWNC,   I'm sorry about that! Can I ask a few questions to better understand? Was it the Contacts page itself that was not loading? Or were you not able to upload new contacts to the account? Does using a different browser load the page for you? The site does require a good amount of upload and download speed and sometimes browser plugins or cookies and cache memory could affect the site. Please try a different browser or even log in through the same browser but in the private or incognito mode. See this article I found online with instructions for each browser type here. I'd like to share as well, found in the Constant Contact Help Center, a related article with possible reasons why the page was unable to load: Troubleshooting Connectivity Issues.   If you are still experiencing trouble loading Contacts, please let us know! You can reply to this post or reference this post and send us an email to: social_support(at)constantcontact(dot)com. ... View more

Hi @SusanF314,   I'm sorry about that! Keep in mind that when you access the Community site while logged into your client's Constant Contact account in the same browser, you would be logging into the Community as that user. You could first log out of the client's account to log in and access the Community under your own account.   When logged into Constant Contact, within the My Account, you will see Community Screen Name. Here you may view and edit a Community Screen Name.   While logged into your client's account, you can assess the Community board and you can copy the content from the client's account Community profile, then remove it from their page and add to your own profile page.   Please let us know if you have any other questions or concerns.   ... View more

Hello @ChristopherL946,   I am having trouble identifying what kind of appointment you are requesting. I do see that you last spoke with our Account Review department. If you would like to speak with this team, please give them a call as support does not schedule appointment times with this department. See their availability and phone number here. If this is not the type of assistance you are referring to, please send us more information in an email to social_support(at)constantcontact(dot)com.   Thank you, ... View more

Hello @KryptoS5,   Thank you for posting in the Community! I'm sorry you were not receiving your test emails. I was able to receive a test copy of the welcome email in the account. I'd like to make sure you are able to test as well. Could you please send us an email to social_support(at)constantcontact(dot)com with the address that you were intending to send your test emails to with a reference to this post? We'd love to look into this a bit closer.   Thank you! ... View more

Hi @PaulJ1004,   Welcome to Constant Contact! I had a look into your account and I see you still have plenty of time left in your trial. You will be able to identify how many days are left in the trial on the account's homepage. See below:   Upgrading takes a few simple steps! If you'd like to continue using Constant Contact follow this guide: Upgrading from a Free Trial to a Paid Account, or give us a call for support: toll-free US & Canada: 866-289-2101.   ... View more

Hi @JulioL63,   Thank you for posting in the Community! I found in your account that it looks like you were trying to resend an email. When resending an email, you have the option to select additional lists as well as resending to the same list. Please note that the resend option only sends to new contacts that had not received the email during the first send.In this case, the message that you saw relates to the fact that there were not any contacts in the list selected that are new and had not yet received the email.   If you would like to send to the same lists again. You would want to make a copy of the email and choose your lists again. See how to send the same email to your lists again for a second time here: Copy a Campaign.   To learn more about the difference, see our article for more reference: Difference Between Copying, Resending, and Quicksend.   I hope that helps! Please let us know if you have any more questions! ... View more

Hello @ChrisH7350,   I apologize about that! I see you spoke with our support team today regarding this topic. I hope they were able to inform you of troubleshooting steps. If you are still experiencing some error messages, please let us know. Just in case, I'd like to offer an article for some suggested tips as well: Troubleshooting Connectivity Issues. ... View more

Hello @PeggyB125,   We really appreciate you taking the time to post in the Community! I'm glad that the representative was able to discover what was going on to notify our developers. I will also make a note in your account and make sure an email notification is sent to the address on your account when the issue is completely resolved. I am so sorry for the confusion and any inconvenience this issue may have caused!   Thank you again! ... View more

Hello @MarleneA1,   Thank you for posting in the Community! I see that you worked with support directly earlier today to address this concern. I am happy we were able to assist you! Please let us know if you have additional questions. ... View more

Hello @AmadinE,   I'm so sorry you were having trouble processing a new payment within your account. For the best assistance and to ensure account security, we ask that you please give our billing team a call. Please see their contact information here. For your reference and for others that might read your post and are unaware of how to make a prepayment, I'd like to share this article: Prepayment Guidelines. ... View more

Hello @HeidiM603,   I sincerely apologize for the higher than normal queue. There is a possibility of peaks of wait times that generally subside soon after. Understanding the inconvenience of a long wait time, I'd like to offer the other channels to reach us. You may chat with us, post here in the community or send us an email to: social_support(at)constantcontact(dot)com. You may open an online chat with us on this page, under Other Resources.   Thank you for taking the time to provide this feedback. I will be sure to pass it forward.   ... View more

Hi @JimmyH2!   Thank you so much for taking the time to give this feedback! I will report this to our team! ... View more

Hi @patriciak668!   Great question! It sure is possible to export all active or even a particular contact list. Please see helpful guide for step-by-step instructions: Exporting a Contact List from Constant Contact.  For account security, I am sorry I am not able to email your contacts. If you have any questions on these particular steps, please let us know and we can guide you further.   Thank you! ... View more

Hi @TPB197,   I sincerely apologize for the inconvenience and for the delay in assistance. I had a look into your account and see that an invitation was sent.  Have you found how to update the permission reminder? If you were not able to find the answer you were looking for, or if others see this post and are looking for how do update the permission statement, I’d like to offer an article with the step-by-step instructions. You can find that here: Change an Event Related Email's Message header. Please let us know if we can assist you further!   ... View more

Hi @ShaunM714,   Thank you for posting in the Community! Since you wrote, it appears that one contact has received email #1 and queued for email #2 in your Autoresponder series. Though, there is one other contact in the list assigned to this Autoresponder series. This contact was added before the other contact.   There are a few variables for why an Autoresponder email would not send: If the contact was added to the list before series was active or while inactive If the contact was already in the list before the series was activated and the option to include this contact was not selected:     Do you know of any differences or changes made in the Mindbody account between first contact being added June 28 and the newer contact in the same list, July 5? We would like to troubleshoot further if there could be more here. You can send us an email to social_support(at)constantcontact(dot)com with any additional details you can share.  In addition, please see article Change the State of an Autoresponder Series for differences in states of the series and how those states affect scheduling. Thank you again! ... View more

Hi @LillianP3,   Great question and thank you for posting in the Community! Because you are accessing Constant Contact through the portal of iPage, it is not possible to integrate additional applications. The login access is currently limited to the 3rd party access of iPage.  If you were to use a standalone account created directly at www(dot)constantcontact(dot)com, you would be able to log in directly through our main site and utilize multiple applications and integrations. Here is a link to our marketplace to see what other applications are available with a full access account. Please let us know if you have any additional questions or concerns. ... View more