About DavidK5023

DavidK5023 · ‎01-14-2020

Called in yesterday to discuss an issue of account access. Call answered my question so no concerns on the issue that prompted the call.... BUT when I called in the auto answering system informed me that the agents were busy helping other clients... Fair enough. Then I was informed my call would be answered in the order it was received ... Fair enough Then I was informed the wait time would be/could be up to 15 mins.... Hmmm not so good. Worse perhaps unacceptable..... no option to enter a queue and maintain my position in the queue by leaving a call back number so you can call me back when agents are available. It is completely understandable that agents get busy. Having me keep an open line on my telephone while I wait 15 minutes listening to a repeated message of how sorry you are and how much you appreciate my patience is not. Recommendation ... Add call back option to waits longer than say x minutes. I only call when I have an issue I want resolved - quick resolution of questions is important for my use of CC so I can move on to the next project, item on my to-do list. There is room for improvement.

DavidK5023 · ‎09-18-2019

Agree 100% Or perhaps CC can have the green window show/reveal next to the "Send" button .... OR put the Send button at the top of the page next to the area where the Preview Sent - or what ever it says ...because 90% of the time all I see is a part of the green box as I scroll up to try and glimpse it. ...... or I listen to a different computer I have which dings when email arrives - If I hear the ding I presume it was the preview. I have a mac and a windows laptop so I can check formatting on both machines because suprise suprise... its different and sometimes when the HTML code is not quite right coloured text is revealed as black on a mac even though it appears ok in the CC platform editing and preview pages and is OK on a windows machine and an android phone ... but there is a problem on an iOS machine. Ditto for the specific font and the font details such as incline or bold. This issue is especially a problem in tables when I change the colour of the text - it looks like its correct but actually it is not on an iOS machine

DavidK5023 · ‎09-18-2019

Please make a simple change to the way the campaigns are presented. when looking for a campaign I scroll down the list and Ohhh only 20 are listed. No problem I can click the option to view 40. I click that option and voila ... a list of 40 appear BUT ^%$# you moved the cursor back to the top of the list so now I have to scroll down through 20 items I've already scrolled through to start seeing the next 20. SO ideas.... put the view 20/40 button at the top of the page so I do not have to waste my time finding it at the bottom OR when I select view 40 and you refresh the page with 40 campaigns listed place the page view at the 20th campaign. Its frustrating enough that I have to search through the campaigns so please make it easier to find older campaigns fo those of us who make multiple campaigns each week. This might not be necessary if a) the search function worked properly b) the "Last Modified" button worked. I've complained about this for at least 2 years and the answer is always the same - the team is aware of that and is working on it.

DavidK5023 · ‎09-18-2019

Agree with the all comments about the need for a simple process for printing. A question to the moderator/CC person .... Is there a template which limits the size to only one page i.e. I cannot put multiple images or text blocks that will exceed a standard 8 1'2" x 11" page or a8 1/2'x14" or 11"x17" for those who have that capability.... or has a break feature which would make my email continue to another pull page, much like the page format/layout in a word processor. If there was then making a pdf would be easy. For others who want the WYSIWYG here is a trick i have used. It's a kluge but ... you do what you have to.... Pull up the email in a preview or from the link when you send it out and then use a screen grab/snipping tool to grab the image. Or a part of the image which will fit onto a page. Use that image in any of the conventional office programs to create a page and then print - It's imperfect but you can get something to share with others. If you have printers with multiple page size capability then maybe the 81/2"x14" or the 17x11 format will work perfectly.

DavidK5023 · ‎05-18-2018

CC programmers/management - I know we all think we are unique individuals and that might seem a bit obvious but you are now associating my log on credentials with the owner of the account. His name appears in the top right of the page instead of mine.... and after 67 years of being called James, I am confused when I see that you see me and label me as David. It's not a big thing but I'd like you guys to get this fixed. I have to click on the drop down menu associated with the name to log out and I always hesitate to make sure that somehow I am not logging David out. This problem appears a few months ago and I have talked to the chat team about it but still no resolution/change. I like being me so please respect that.

DavidK5023 · ‎05-17-2016

Was looking for somewthing else and saw this post. I asked exactly the same question earlier today. I'd like a simple search function so I do not have to keep clicking the show more button so I can use the search function to find them. Constant Contact person who monitors these community posts - please see if the programers can add a simple search feature OR .... give us a show all button so I do not have to keep clicking to extend the listing shown.

DavidK5023 · ‎01-12-2016

Here is the current situation:- In the "library" of my images we have some 800+ images. When I open the library, or a folder in the library I can only see 20 images - which I understand is a reasonable way to start. BUT when i am looking for something and do not remember the file name I like to search through the tthumbnails. If I do not see the image I hit the "Show More" button and another 20 images appear. I scroll through those and .... if I do not see then I have to hit the "Show More" button again ..... and potentiall again and again. This issue is particuallry frustrating when I want to search through the library becuase I did not do a good job of placing the images in folders from day 1 - who knew I would have 800+ images after just a year. Solution - My suggestion Showing 20 images is quick and fast and the "Show More" button does allow me to scroll through another 20 images. It would be nice if there was a "Show All" button so when I want to look at all the pictures in the folder I can hit the button once. Thanks

DavidK5023 · ‎01-11-2016

I agree with this idea - we have just migrated to the new user interface with the selection boxes on the left of the screen. I seem to remember that, in the original version of the GUI, when I hovered over the folder icon it would show if an image/picture was in a folder - Maybe I am mistaken on this. But today there is no way to know if an image is in a folder - Could this piece of imformation be added to the information displayed when I view all pictures? The picture dimanesion in pixels is provided and the size in kbytes - these two pieces of info are ... to my mind .... relatively unimportant. In the display I want to know what the name is and where it is stored/folders the image is in. Thanks

DavidK5023 · ‎01-07-2016

I was looking at Templates for Valentines day and saw a nice one ---- labeled Valentine Roses. BUT this has a 2015 date in the image. I experienced a similar disappointment with some images for New Years - lots for 2015 but only a few with the 2016 date. I'd like to suggest that any templates not include a date - or perhaps better make the date editable so that we can change it if it is wrong. Its no good getting a template in Feb for Valentines day - we need it now to prepare sales emails for customers who will be ordering for Valentines. Ditto for any other holiday or celebration - July 4th - Thanksgiving, Memorial Day etc etc. If the year is an integral part of the image make it editable or remove or ... fix the dates and provide images/templates at least 2 months before the event so we can plan/use them. Thanks

DavidK5023 · ‎10-10-2015

In an attempt to clean the contact data base I search a specific email campaign and look at the stats and the # of bounced contacts. In this listing you provide a "Recommended to remove list". Often as I review each list I see that contacts have already been deleted - perhaps from an earlier contact cleaning by me for a different campaign. These are shown with a strike-through the contacts email address. It is difficult/time consuming to search the recommended list because they are listed alphabetically - even though they may have been deleted already. For example today I examined a list with approx 450 recommended for removal. Because of prior efforts to delete contacts many of the names were already deleted ..... BUT I did find 3 contacts in the list to remove. I'd like to be able to sort this list so that those contacts who are still active, but are recommended for removal, are listed at the top.

About DavidK5023

Calling Customer support telephone line

Re: Test email notice

Viewing options 20 or 40

Re: Printing...

Name on blue banner at top of page

Re: Search Function for Campaigns

The "See More Button"

Re: Folder Display

Templates and Images with dates such as 2015

Ease of finding contacts to remove/delete