Following this thread. It is really annoying to see that open, click report phenomena. Unfortunately, I think it has more to do with virus software than with Constant Contact. I use another email program for another operation and it experiences the same phenomena. I was told that some virus software "triggers" links to check the domain the link is associated with as part of its security protocol. I don't see how any program is going to be able to differentiate between an automated click and a human click, except perhaps by the timing of the open/click record....
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I don't understand what I need to enter for our domain. It isn;t accepting our actual domain and offers a weird address. What do I need to enter to access our account? Thanks, Robin
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Hi CIFMarketing, The hidden links are generally towards the bottom, but not always. I have not seen any hidden link clicks outside of a full firewall "all links clicked" report, so, so far at least, no concerns about accidental clicks on the hidden links. And absolutely agree, data is not an exact science. Thanks! You, too.
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We use a couple of different email marketing tools. Both have this issue, so Constant Contact isn't the only company dealing with this issue. We've begun hiding a link in our emails - no highlight, no underlining. If that link is "clicked", we count any activity from that email at the time it was sent as "suspect". We've noticed also that even when the initial email activity report is suspect, there may be later activity - opens and clicks that happen after the original send. At that point, we view them to be authentic activities. Hope that helps
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