About MazzellaMarketing

William_A · ‎06-15-2023

Hello @MazzellaMarketing , Some of your emails that you're copying may still be using the older 3rd generation editor (3GE). This is quickly made distinct by the big orange Continue button in the top-right corner. The current editor is the Cross Device / Platform Editor (CPE), which has the more consistent blue look the rest of the site has. The two editors will have some differences in capabilities. If you have emails you're regularly copying that are still using 3GE, I'd recommend either recreating them in the CPE (simply by creating an email), or using one of your known CPE-built templates for all of your emails going forward. If you decide to recreate your 3GE template in CPE, as a general best practice I'd recommend looking into creating a reusable template (sometimes called a master template), that has all the bare, necessary info in it - logo, footer info, coloring defaults, basic layout, etc. - already set up. This way, you can easily copy from this direct source, and avoid the potential issues that can occur when too many generations of copying copied-copies occurs.

William_A · ‎03-23-2023

Hello @MazzellaMarketing , What you're describing sounds like there's an issue with your text block to begin with. If you're regularly copying your emails from previous copied-copies, then it's likely you've got blocks with built-up junk coding. In this regard, the best and most straightforward solution is to have a master template you copy directly from each time. That way each of your copies only comes from a direct source, rather than going through multiple reiterations. Otherwise your option would be to delete the specifically problematic blocks in each re-copy, and rebuild them. --- As far as the formatting bar being in your way, that's just a matter of needing to either: Zoom out on your browser screen- the formatting toolbar is supposed to clip to the top of your screen, or the top of the block if you're scrolled up far enough Split up your text block. Having exceedingly long text blocks can result in issues with browser lag from formatting autosaves and rendering. It can also cause the formatting toolbar to lag behind and in the middle when scrolling up and down frequently. --- The only other thing I'd recommend regarding your issues would be make sure you're pasting the copied text with cleared formatting. Generally this is as simple as right-click > paste without formatting, or using the keyboard command CTRL-SHIFT-V on PC / CMD-SHIFT-V on Mac. If you continue to have issues, I'd recommend calling general support so they can screenshare your Constant Contact browser screen, and see your described issues in real time to offer advice and troubleshooting. See also: Email length Saving campaigns for the template picker

Re: Editor Looks

Re: Text Formatting