About Maxine_B

Hi @MichelleC2069, Thanks for your feedback! I do apologize about this experience. Were you looking to send an email to all of those that you invited? Or were you looking to send an email to just those that registered/attended?    Once an event is "completed", you no longer have the ability to create invitations for that specific event as it has finished. However, you should be able to send an email to anyone who registered for your event! There should be a banner at the top of your completed event stating "Your event is complete! You can email your registrants, or try a survey to get their feedback!".    ... View more

Hi @OrionLumiere, Thank you for taking the time to reach out and provide us with your feedback! I do apologize that this is not a feature we currently have available. However, I absolutely understand your concern and I think this is a great idea so I will be opening this up to voting from other Constant Contact Community Members!  ... View more

Hi @LJG8, Thank you for taking the time to reach out and provide us with your feedback. I do sincerely apologize about this entire experience. I will pass along your feedback regarding our integrations. Which third parties were you looking to connect to? Regarding the refund for your prepay balance, Constant Contact's billing policy is that we are a non-refundable subscription service. Customers can cancel their accounts at any time by contacting the Billing Department, however there are no refunds for any fees paid. When a prepayment is made through the account, a statement displays on the prepayment plan selection page that states that payments under a prepayment plan are non-refundable deposits on the Constant Contact account and will be used to settle future monthly invoices. This statement also appears on the Verify Selections page where the prepayment plan details are agreed to and the payment is submitted.  ... View more

Hi @TustinCommunityFoundation, Thank you for providing us with your feedback, and I do apologize about this experience. To best assist you, I have some clarifying questions. Which overlay is forcing you to take action? And what actions are they requiring you to take?  ... View more

Hi @JaimeT8! Thanks for taking the time to provide us with your feedback. I do apologize about this experience. To accurartely pass on your feedback, I have a couple clarifying questions. Where on the New Landing Page experience were you looking to add this graphic? Were you looking to add this link to the thank you page of the Landing Page? Are you looking for similar icons that are available when you create an email campaign?  ... View more

Hi @JessicaB099, Thank you for your feedback and I apologize about this experience. To help better understand what is going on, what link is not loading for you? Does the page load at all? Or does it just take a very long time to open up?  ... View more

Hi @GloriaS526! Thank you for your feedback. Over the past few months, we have had various updates to our product. We had updated the Sign Up Form experience, changing where the "Legacy" Landing Pages were stored. We also just recently implemented a new Landing Page creation experience. With all of these recent changes, I absolutely understand and agree with your feedback. As we are moving towards the new Landing Page experience, where would you hope these landing pages would live? Would you want the "Legacy" Landing Pages to be moved over to the Campaigns page as well?  ... View more

Hi @JillH812, Thank you for your feedback! As you mentioned, we currently we only have the functionality to start a series based on an action, but I think it is a great idea to have a series stop based on a non-action. I am going to open this idea up to voting from other Constant Contact Community members!  ... View more

Hi @KathyC88851! Thank you for taking the time to provide feedback to the Community. We are glad this experience has been so great for you!  ... View more

Hi @PaulH294, Thank you for your feedback and taking the time to reach out to the Community! I do sincerely apologize about this experience. Within Constant Contact, once an email bounces for the first time as "Non-Existent", we place them in a temporary 15-day hold, known as "Suspended". During this time, no one with a Constant Contact account will be able to send to this address. After this temporary hold, we will allow you to send to that address again. However, if it bounces back again as a "Non-Existent" address, we will place them indefinitely in this "Suspended" status. If you believe a contact has been put in this hold incorrectly, you can call into our Support team and we would be more than happy to investigate the address for you. You can find out more information about this Suspended Bounce category here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6185-the-suspended-bounce-category.      ... View more

Hi @PaulM8595! Thank you for reaching back out! I do apologize, with the current functionality of the Welcome Email, it is only designed to go out to new contacts. Within our Email Plus package we do have Automation series in which a user could create their own Welcome Email, that can be triggered by someone joining a list, either through a sign up form or if you are manually adding them within the account. However, I will be more than happy to pass along this feedback for you.  ... View more

Hi @BretL8, Thank you for taking the time to provide your valuable feedback to the Community. I do sincerely apologize for this experience. I would like to dig a bit deeper here so I can pass your feedback along to the appropriate team. Was there a specific point within the interaction in which the automated system was not accurately recognizing what you were saying?  ... View more

Hii @PaulM8595,   Thank you for reaching out to the Community and providing your feedback! There is a Welcome Email within your account, that you can find by going to your Campaigns page, clicking on Campaign Type, and going into the Automation folder. However, this will only be triggered by someone using a sign up form. Is there another method of entry you would like to also receive this welcome email?  ... View more

Response from @Cohesive: "I use the basic trigger that when a particular button is clicked asking for info on our training, that a second message goes out about that request." ---------------------- Thank you again for reaching back out! So with this click series, are you looking to have the scheduled time and date for email #1 in the series to display on the campaigns page under the name of the automated series?    ... View more

Hi @Cohesive, Thanks for getting back to me. Just to confirm, you are looking for the date the first email within the series will be triggered for, is that correct? To dig a little deeper here, what kind of Email Automation trigger are you using?  ... View more

Hi @Cohesive! Thank you for your feedback and for reaching out to the Community! As Automated series can have various triggers and therefore times where contacts are being queued, what time frame or date would you find the most helpful on the campaigns page?  ... View more

Hello @user087732    Thank you for reaching out to us. I do see another member of the community did respond to you on another post, but I also wanted to follow up. Due to account security, you will need to speak over the phone with our Account Review team. You can find the best contact information on how to contact this team here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5782-contact-an-account-review-and-deliverability-specialist?ic=comm_reply&lang=en_US. ... View more

Hi @MimiO86, Thank you for taking the time to provide the Community with your feedback! I do apologize that at this time, we do not have this feature. However, I will be passing your feedback along to the appropriate teams and I am opening up this idea for voting from other Community users.  ... View more

Hi @Core2Africa!   Thank you for your feedback, and this is a great product improvement idea. For some further insight, how many characters would you expect this field to hold?  ... View more

Hello @EmilyM48, Thank you for your feedback! In order to properly pass along your feedback, I have just a few questions for you. Is there a specific product change you are referring to? Such as creating an email, reviewing your reporting, or creating a landing page. And what is it that you do not like about the new feature that you do not like? ... View more

Hi @AngelicS5! Thank you for your feedback! Regarding questions with your Builder site, it would be best to reach out directly to the Builder team. Their number is 1-781-716-5381 and they are available Monday - Friday 7 a.m. - 9 p.m. EST. ... View more

Response from @JamesR61: "Edit the campaign, before schedule" Hello! Thank you for getting back to me, again I do apologize about this experience. I will be passing this feedback forward. I will also be opening this idea for feedback from other Community members.   However, as a workaround, I would suggest trying to update the physical address within the My Settings and see if that updates the physical address within your Custom Code email. You will want to update the physical address within the My Settings page first, and the create a brand new Custom Code email from scratch.  You can find the directions on updating the physical address here!  https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5789-set-up-my-default-settings ... View more

Hi @JamesR61! I do apologize at this experience, and understand the need to have your full postal code within your email. When taking a look at your account, I noticed you also utilize our Custom Code Editor. Was it an HTML email you were looking to add this postal code too? Or were you trying to add it into the setting of your account?  ... View more

Hi @LisaS3353! Your feedback is posted to the Constant Contact Community Forums, where the post will land dependent on the type of assistance you need. Many members of the Constant Contact team monitor these boards and will respond accordingly. However, if you do need immediate support, please reach out to our Support Department here! https://community.constantcontact.com/help-center ... View more

Hi @PatrickF953, Thank you for your feedback. I do sincerely apologize about your current experience. As this is a new tool, we are continuously working on improving this feature, so again your feedback is appreciated. I have opened up your idea for feedback from other members of our community!  ... View more

Hi @GennieW! Thank you for your feedback. I do apologize about this experience. Do you know how long you were working within the editor to receive these pop ups?  ... View more

Hi @MelissaI50! Thank you for your response and feedback, I have opened this idea up for voting from other Community users!  ... View more